Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options. Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause for respective alerts has been explained in the Resolution section.

Resolution

Alert IDREMOTE_SUPPORT_APPLIANCE_ENABLE_FAILEDAlert TextRemote support of the appliance was not enabled because it failed to connect to the Secure Remote Services Gateway with error: %(error_message)Error Code(0x00D00302)DescriptionThe attempt to enable SupportAssist on the appliance failed. The system is unable to communicate with SupportAssist. Related KB is 000130187 PowerStore: SupportAssist fails to enable in Gateway Connect mode. ResolutionSolution If using Gateway Connect, verify that the appliance can communicate with Gateway, and that Gateway can communicate with SupportAssist.Once connectivity to the gateway has been verified, enable SupportAssist again.If the issue persists, contact technical support for further assistance Alert IDREMOTE_SUPPORT_CONNECTIVITY_STATUS_POORAlert TextCluster connectivity to SupportAssist is degraded. Appliance status: %(appliance_info)Error Code(0x00D00201)DescriptionThe connectivity monitor has detected that it does not have a reliable connection to SupportAssist. While it is still able to make contact, the ability to communicate support issues is degraded.ResolutionSolution 1. If using an external gateway, verify that the appliance's network has connectivity to the external gateway. 2. Contact your local IT department to troubleshoot your network. 3. If the issue persists, contact technical support for further assistance. Alert IDREMOTE_SUPPORT_CONNECTIVITY_STATUS_NOT_CONNECTEDAlert TextOne or more appliances are not connected to the SupportAssist or Secure Remote Services Gateway. Appliance status: %(appliance_info)Error Code(0x00D00202)DescriptionThe connectivity monitor has determined that the system is unable to contact SupportAssist. The system is unable to upload support materials or inform support about alerts that are raised on the system.ResolutionSolution If using an external gateway, Verify that the appliance's network has connectivity to the external gateway. Troubleshoot your network. You should contact your local IT department for this. After a DNS server is reconfigured, SupportAssist may start reporting connectivity failures. Disabling and reenabling SupportAssist resolves the problem. If the issue persists, contact technical support for further assistance. Alert IDREMOTE_SUPPORT_APPLIANCE_ENABLE_NOT_CONNECTEDAlert TextSupportAssist was not enabled for the appliance due to a connection verification error.Error Code(0x00D00303)DescriptionThis alert is raised when SupportAssist is not enabled for the appliance due to a connection verification error. SupportAssist and CloudIQ services are not available.ResolutionSolution View and correct the connectivity status for the cluster and the appliance by going to Settings > Support > SupportAssist.If the issue persists, contact technical support for further assistance.

Support Cases