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Table of Contents What is in the Alienware Gaming Headset AW310H boxAbout the headsetAbout the audio cableSetting up your headsetConfiguring the headsetUsing the headsetFrequently Asked QuestionsTroubleshootingAdditional Information What is in the Alienware Gaming Headset AW310H box Figure 1: Alienware Gaming Headset AW310H Box Contents Numbers reference image above: Alienware Gaming Headset - AW310H Audio cable (with microphone mute and volume control) Y-cable with audio and microphone connectors (0.15 m) Documents Back to Top About the headset Figure 2: Alienware Gaming Headset AW310H Features Numbers reference image above: Ear cups 3.5 mm audio port Retractable boom microphone Back to Top About the audio cable Figure 3: Alienware Gaming Headset AW310H Audio Cable Features Numbers reference image above: Microphone mute switch Volume control wheel Back to Top Setting up your headset Connecting the headset to your computer using the audio cable and Y-cableConnecting the headset to your mobile deviceConfiguring the headset Connecting the headset to your computer using the audio cable and Y-cable To connect the headset to your computer using the audio cable, you have to attach it with a Y-cable. The Y-cable has two 3.5 mm plugs. Connect one end of the audio cable to the 3.5 mm audio port on your headset, and connect the other end to the female jack on the Y-cable (Figure 4).Connect the green end of the Y-cable to the headphone port on your computer (Figure 4).Connect the red end of the Y-cable to the microphone port on your computer (Figure 4).Figure 4: Wiring Connections Back to Top Connecting the headset to your mobile device Connect one end of the audio cable to the 3.5 mm audio port on your headset, and connect the other end to the headset port on your mobile device. Figure 5: Connecting the Headset and a Mobile Device NOTE: USB-C to 3.5 mm converter not included. Back to Top Configuring the headset Connect the headset to your computer using the audio cable using the Y-cable. Once the headset is detected, it is ready to use. Back to Top Using the headset Adjusting the HeadsetAdjusting the VolumeMuting/Un-muting the Microphone Adjusting the Headset Adjust the headband to find an optimal fit for your head. When using the retractable microphone, position it approximately two centimeters away from your mouth. Figure 6: Adjusting the Headband The ear cups can be rotated to wear the headset around the neck comfortably, or for easier storage. Figure 7: Adjusting the Ear cups Back to Top Adjusting the Volume Use the volume control wheel on the audio cable to adjust the speaker volume. Scroll the volume control wheel up to increase the volume, or down to decrease the volume. Figure 8: Adjusting the Volume Back to Top Muting/Un-muting the Microphone Slide the microphone mute switch on the audio cable down to mute the microphone. To unmute the microphone, slide the microphone mute switch up. Figure 9: Muting and Unmuting Back to Top Frequently Asked Questions QuestionAnswerWill this headset work with Xbox One, PS4, and Nintendo Switch?This headset works on all consoles (including the PlayStation 4, Xbox One™ and Nintendo Switch) that allows for connectivity using the 3.5mm audio cable through the controller, or directly into the console in the case of the Nintendo Switch (not compatible with Nintendo Switch Lite). NOTE: Xbox One may require Xbox One headset adapter (sold separately). Setup on Xbox One™ Connect the headset to your Xbox One™ Controller using the 3.5 mm analog cable.Open Settings.Select "Display & Sound."Select "Audio output."Select "HDMI audio."Select "Stereo uncompressed." Setup on PlayStation 4 Connect a headset to your DualShocks using a 3.5mm analog cable.Open Settings.Select "Devices."Select "Audio Output Settings."Select "HDMI audio."Set "Output to Headphones" to "All Audio." Setup on Nintendo Switch in handheld mode only (3.5 mm) Connect a headset to your Nintendo Switch using a 3.5 mm analog cable.Audio output changes to your headset automatically. Will this headset work with my mobile device?The AW310H works with most mobile devices using the 3.5 mm headset jack. USB-C or Lightning to 3.5 mm adapters are sold separately.How do I clean my Headset?The headset requires minimum maintenance to keep it in optimum condition. We recommend that you disconnect the device from the computer once a month and clean it using a soft cloth or cotton swab with a bit of warm water to prevent dirt buildup. Do not use soap or hard cleaning agents.Do not use any liquid to clean the ear pads and speakers, as the liquids may damage your headset.Why is my microphone not working?If the microphone on your headset is not working, you can perform one of the following: Ensure that the microphone is not on mute on the inline control.Ensure that the 3.5 mm jack is fully inserted into your headset.If your headset is connected to the computer, ensure that you have properly configured your computer's microphone input settings.Test your microphone with a different application on your computer. Why can I not see my headset on AWCC?Alienware Command Center (AWCC) does not support Alienware Stereo Gaming Headset AW310H. Back to Top Troubleshooting ProblemsPossible solutionsHeadset has no sound.Ensure that the headset is connected to the computer using an audio cable with the Y-cable or the smartphone or tablet using an audio cable.Try using the headset on another computer, smartphone, or tablet.Ensure that the audio player is playing music and that the computer volume and media player volume are on and not muted. Click the speaker icon on the system tray on your computer.Adjust the volume level on the volume bar. Sound is not configured to use this connection on the computer as the Audio Output/Input.The person on the other end cannot hear me.Ensure that the microphone is positioned close to the mouth.Ensure that the microphone is not muted.When using the Y-cable, make sure it is connected to the correct ports.When using the native Audio cable, make sure it is connected to the correct port.Make sure the 3.5mm port is fully inserted into the headset.Abnormal sound is coming out of the headset.Adjust the volume level up and down, and check if the abnormal sound changes.Ensure the 3.5mm jack is inserted fully into the headset port and the USB port on your computer.Ensure that the audio cable is fully inserted into the audio port of the mobile device (if connected through the audio cable).Unbalanced sound in the headset.Check that the computer Volume Balance is set correctly. Right-click the speaker icon on the system tray in your computer.Select Sounds and select the Playback tab.Double-click on speakers and select the Levels tab.Click Balance, and ensure that the 1 and 2 values are the same. Microphone picks up too much background noise.Ensure that the microphone is positioned close to the mouth.Remove any direct airflow (such as a fan or air conditioner) to the microphone.Microphone mute is not working when connected with an audio cable.Ensure that the microphone Mic mute switch on the audio cable is set to MUTE OFF.Microphone works intermittently or cannot be heard by the other party.Increase the microphone volume.Set the microphone noise reduction level in the chat application to a lower level. How to Troubleshoot Audio or Sound Recording IssuesUse the information within and the Audio Recording Troubleshooter to resolve microphone issues. How to Troubleshoot No Sound on Computer or Audio Playback IssuesHaving issues with audio or sound on your Dell personal computer? If you notice symptoms like no sound or no audio, stuttering, jarring, crackling, or choppy audio, intermittent audio, or distorted audio, follow the troubleshooting steps. Additional Information For the Alienware 310H Stereo Gaming Headset Quick Start Guide, browse to the Alienware 310H Stereo Gaming Headset Online Manual Page. Using the drop-down menu, select the wanted language, and then touch or click View PDF to the right of the Alienware 310H Stereo Gaming Headset Quick Start Guide.The Quick Start Guide provides information about the hardware in the box and the controls on the headset. For the Alienware Wireless Gaming Headset AW988 User Guide, browse to the Alienware 310H Stereo Gaming Headset Online Manual Page. Using the drop-down menu, select the wanted language, and then touch or click View PDF to the right of the Alienware 310H Stereo Gaming Headset User's Guide.The User Guide provides information such as Setting up your headset on your computer and troubleshooting. Back to Top

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