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OPERATIONAL DEFECT DATABASE
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Table of Contents: The Computer Fails to Start or There is No VideoThe Computer Stops RespondingMicrosoft Windows Crashes, Stops, Restarts or a Blue Screen AppearsDell PC Diagnostics Quick Test and SupportAssist for PCs and TabletsTroubleshooting a Notebook LCD Screen That is Black, Blank or Hard to SeeInspiron 5737 SpecificationsPort LocationsResetting the System Setup (BIOS) to its Default SettingsWireless Networking How-to's and TroubleshootingHow to Turn the Wireless Antenna On and Off on a Dell ComputerDisabling or Enabling the Touchpad Using the Hot KeyMouse, Keyboard or Touchpad Not Working CorrectlyUsing and Troubleshooting the Dell Webcam and Dell Webcam Central SoftwareComputer Component is not RecognizedInspiron 5737 DriversDell Windows 7 Support PageDell Windows 8 Support Center
1. The Computer Fails to Start or There is No Video If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.When beeping codes are heard, refer to (Table 1) to help troubleshoot the issue with your computer. BeepsDescriptionPossible Cause1BIOS ROM checksum in progress or failureSystem board failure, covers BIOS corruption or ROM errors.2No Memory (RAM) detectedMemory or Memory slot failure3 chipset Error (North and South bridge error, DMA/IMR/Timer error)Time-Of-Day Clock test failureGate A20 failureSuper I/O chip failureKeyboard controller test failure System board failure4Memory read / write failureMemory failure5Real Time Clock (RTC) power failCMOS battery failure6Video BIOS test failureVideo subsystem failure7CPU Cache test failureProcessor failure8LCDLCD failure Table 1: Repetitive Beep Codes When no beeping codes are heard, perform the following steps: When no beeping codes are heard, perform the following steps: Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.Remove the A/C adapter from the computer and unplug the adapter from the A/C outlet.Remove the battery, for more information on how to remove the battery, browse to the Inspiron 5737 Online Manual Page, and click Owner's Manual. Note: You might be asked to provide the Service Tag of your computer, for more information on how to locate your Service Tag, refer to Dell Knowledge base article How to find the service tag on a Dell notebook computer. Press the Power button for 15 seconds.Make sure the connections on the power cord and A/C adapter are firmly pressed together.Insert the A/C into the computer and a good A/C outlet.Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.Turn the computer off and insert the battery back into the computer.Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Check the Battery.Start attaching devices one at a time and testing to see if the computer will turn on. Back to Top
2. The Computer Stops Responding Press the Power button for at least 15 seconds to make sure the computer turns off.Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.Download and install SupportAssist. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.Perform system maintenance on your computer, for more information refer to Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows.Start attaching devices one at a time and test to see if the computer stops responding. Back to Top 3. Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears This link takes you to the Microsoft Knowledge Base article Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears. Back to Top 4. Dell PC Diagnostics Quick Test and SupportAssist for PCs and Tablets Note: The fastest and easiest way to identify and resolve the problem is by using our quick test online diagnostic tool. This will either fix the problem automatically, or it will guide you through the steps to resolve the problem. If the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part. Dell provides several options to maintain and diagnose your computer: The fastest and easiest way to identify and resolve the most common issues is by using our Dell PC Diagnostics quick test. This will either fix the problem automatically, or it will guide you through the steps to resolve the problem. Note: When the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part. SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information such as how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page. When the computer cannot access the Internet, you can run the built-in diagnostics on your computer, for more information, refer to Dell Knowledge Base article, Run Built-In Diagnostics (ePSA) for Your System. Back to Top 5. Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See For information on troubleshooting a notebook LCD Screen, refer to the Dell Knowledge Base article Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See. Back to Top 6. Inspiron 5737 Specifications For information on the Inspiron 5737 Specifications, browse to the Inspiron 5737 Online Manual Page, click Specifications. You might be asked to provide the Service Tag of your computer, for more information on how to locate your Service Tag, refer to Dell Knowledge base article How to find the service tag on a Dell notebook computer. Back to Top 7. Port Locations For information on the port locations, browse to the Inspiron 5737 Online Manual Page, click Specifications. You might be asked to provide the Service Tag of your computer, for more information on how to locate your Service Tag, refer to Dell Knowledge base article How to find the service tag on a Dell notebook computer. Back to Top 8. Resetting the System Setup (BIOS) to its Default Settings Option 1: Reboot the computer.When prompted during POST, press the key to enter the setup screen.On the System Setup screen, press the key to move to the Exit menu.Press the key until Load Optimized Defaults is highlighted, and press the key.Press the key on Yes to Load Optimized Defaults and restart the computer. Option 2: Reboot the computer.When prompted during POST, press the key to enter the setup screen.On the System Setup screen, press the key.Press the key on Yes to Load Optimized Defaults and restart the computer. Back to Top 9. Wireless Networking How-to's and Troubleshooting For how-to's and troubleshooting information on wireless networking please visit the Dell Networking and Wireless Support Center. Back to Top 10. How to Turn the Wireless Antenna On and Off on a Dell Computer Press and hold done the key, then press the . Repeating this will toggle the wireless antenna off and on. For more information on how to turn the wireless antenna on and off on a Dell Computer, refer to Dell Knowledge base article How to Turn the Wireless Antenna On and Off on a Dell Computer. Back to Top 11. Disabling or Enabling the Touchpad Using the Hot Key Press and hold the key, and then press the key. For more information on how to turn the touch pad on or off, refer to Dell Knowledge base article Disabling or Enabling the Touchpad Using the Hot Key. Back to Top 12. Mouse, Keyboard or Touchpad Not Working Correctly Refer to the following Dell Knowledge Base articles for information on how to use or troubleshoot mouse, keyboard or touchpad issues. Keyboard Usage and Troubleshooting GuideMouse Usage and Troubleshooting GuideTouchpad Usage and Troubleshooting Guide Back to Top 13. Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software For information on how to troubleshoot the webcam on your computer, refer to Dell Knowledge base article Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software. Back to Top 14. Computer Component is not Recognized SupportAssist, previously called My Dell, detects issues and sends you alerts based on your device, This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page. Back to Top 15. Inspiron 5737 Drivers For information on the Inspiron 5737 drivers available, browse to the 5737 Driver Page. You might be asked to provide the Service Tag of your computer, for more information on how to locate your Service Tag, refer to Dell Knowledge base article How to find the service tag on a Dell notebook computer. This article provides information on how to download drivers for the Inspiron 5737 computer, Drivers and Downloads FAQs . Back to Top 16. Dell Windows 7 Support Page This link takes you to the Dell Windows 7 Support Page. Back to Top 17. Dell Windows 8 Support Center This link takes you to the Dell Windows™ 8 Support Center. Back to Top