Symptoms

This article covers feed rollers on multiple Dell Laser Printer models. Table of Contents: How to Remove the Feed Rollers on the C2660dn / C2660dnf / C3760dn / C3765dnf / S3840cdn / S3845cdn Dell Color Laser Printers Tray 1 Feed (Retard) RollerMPF Tray AssemblyPick-Up RollerCleaning and Swapping the Feed Rollers and Identifying Damage 1. How to Remove the Feed Rollers on the C2660dn / C2660dnf / C3760dn / C3765dnf / S3840cdn / S3845cdn Dell Color Laser Printers The feed rollers on your Dell Laser Printer are consumable items and will wear down over time. This may result in paper feed issues and print quality issues like image skew. To stop any potential issues, it is recommended that the rollers are cleaned regularly of any toner or dust. It is also recommended that the Feed rollers are swapped as a part of the diagnostic process for any feed or jam issue. Please follow the guide below for detailed instruction on removing the various rollers found in the Printer. Back to Top 2. Tray 1 Feed (Retard) Roller Remove the paper tray from the printer.The feed roller is found at the back of the paper tray. Unhook the lock (1) and slide the roller outwards (2). Remove the retard roller holder assembly. Release the hook. Pull the roller out. Pull out the roller assembly feed when holding the hook. The rubber tires on the roller can be turned inside out, allowing us to test if the rubber roller is worn away or damaged. Back to Top 3. MPF Tray Assembly It is not possible to replace the MPF roller on the C3760dn / C3765dnf MPF (MSI) Tray Assembly. In order to diagnose faults with this roller, please replace the whole assembly. Back to Top 4. Pick-Up Roller The main Pick-Up Roller is found above the Paper Tray at the back of the Printer. In order to remove the roller for cleaning or replacement, please follow the guide below: Remove the Paper Tray.Remove the MPF Tray Assembly.You should now be able to see the Pick-up Roller at the back of the Printer. Turn the roller round until the Blue Tab is shown at the bottom.Use your Thumb or finger to pull the tab down and pull the roller assembly to the left and off the holding arm. The rubber tires on the roller can be turned inside out, allowing us to test if the rubber roller is worn away or damaged. Back to Top 5. Cleaning and Swapping the Feed Rollers and Identifying Damage One of the most common causes of feed issues is that the roller has simply become dirty throughout use or that the roller has flat spots or cracks that stop the paper being pulled. If on inspection, you notice cracks in the rubber or the rubber looks worn you should first clean the roller using a damp lint free cloth. You could also turn the rubber tires inside out allowing us to test functionality. Swapping feed rollers is a useful way of diagnosing a fault where the paper does not feed correctly. If the paper does not feed from the paper tray simply follow the instructions that are given above and swap the Pick-Up Roller with the Tray 1 Feed (Retard) Roller. If these steps do not correct the problem, please contact Dell Technical Support. Back to Top