Symptoms
Affected Products:
Dell EncryptionDell Data Protection | Encryption
Cause
Dell Encryption will, by default, encrypt all mounted hard disk volumes and partitions after running the activation wizard. If the recovery partition is mounted and encrypted, it is no longer bootable and some application features that rely on the partition such as Dell Backup and Recovery Manager does not function.
Resolution
To ensure that the recovery partition is not encrypted, Dell Recommends updating to the latest version of Dell Encryption. Protections were put in place in v8.11.0 that prevent this from happening. Older versions of the Dell Data Protection client should leverage the following exclusions to ensure that the issue is not encountered:
-^F#:\Boot\
-^F#:\Recovery\
-^F#:\System Volume Information\
-^F#:\bootmgr
-^F#:\BOOTNXT
-^F#:\BOOTSECT.BAK
To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.
