Symptoms

Article Summary: This article provides information on "Error installing Panel Touch Firmware on Dell Venue 11 Pro 5130/7130/7139". Firmware update won’t find the touch device When attempting to install a required firmware update for the Touch Panel on the Dell Venue 11 Pro 5130/7130/7139, an error is reported that the touch device is not detected. When running the firmware update while connected to the Dell Travel Keyboard or Dell Thin Keyboard may cause a hardware conflict that interferes with the firmware update. Solution Options Solution options are as listed below: Undock the tablet from the keyboard then run the firmware update while the system is free of peripherals. Then you may re-dock the system and continue normal operation.If the issue persists, boot to Windows, open device manager, and check the listing for I2C HID Device under Human Interface Devices and see if the I2C Device has an exclamation point indicating a problem with the device. Disable the device, then re-enable the device and try the firmware update again.It has also been reported that there is a higher failure when the RUN option is selected during the download process. Select the option to Save As when downloading the update, then run the update from the system. Panel Touch Firmware on Dell Venue 11 Pro 5130 Panel Touch Firmware on Dell Venue 11 Pro 7130/7139