Symptoms

Quick Links Getting Started with your Dell System System Documentation - User Guides/Manuals Find your Service Tag and Express Service Code Warranty Status and Service information Change of System Ownership Report System Lost or Stolen Dell Latitude 5310 2-in-1 Notebook System Guide: Contains Links to How-To Guides and Useful Information About Your System Expand Each Section Below for Information About Using Your Dell Latitude 5310 2-in-1 Notebook Product Overview Getting to know your computer: A link to the System Manual can be found here: Manuals and Documents for the Dell Latitude 5310 2-in-1 Notebook This section provides links to information about locations of connectors and ports, pictures of your system, and helps you to get started with your system. Dell Latitude 5310 2-in-1 Notebook Visual GuideDell Latitude 5310 2-in-1 Notebook Keyboard GuideA Guide to Docking Stations and Port Replicators on Dell Laptops Caution: Before working on your machine it is worth considering the following safety information: Safety precautions when working with electrical equipment Latitude 5310 2-in-1 Notebook Customer Replaceable Unit (CRU) Part Removal Guide Operating Systems - Installation and Drivers Installation Options: This section covers the supported Operating System (OS) re-installation options for your system. See the tabs below to find out more information Microsoft Windows Ubuntu Linux Microsoft Windows For information about the various Windows OS versions click on the following link: Dell Windows Support Page Drivers: This section gives information about drivers and the required order of installation for the variousWindows Operating System versions supported on your Dell computer. Driver Installation Order: Microsoft Windows Driver Installation Guide for the Latitude 5310 2-in-1 Notebook Installing Drivers with the Resource CD/DVD: How to Install Drivers using the Dell Resource CD/DVD Identifying any Drivers not covered in the Install Order: How to use the Dell Support Site to identify and install the drivers for your Dell PC Ubuntu Linux For information about Ubuntu Linux on your system, see the following link: Frequently Asked Questions about the Ubuntu Linux operating system on your Dell ComputerHow to Install Ubuntu Linux on your Dell ComputerHow to Install Ubuntu and a Windows Operating System as "Dual Boot" on your Dell Computer For Further information you can also refer to the Ubuntu Website: The Ubuntu Homepage - www.ubuntu.com System Backup and Recovery System Backup and Recovery This section provides information on the Backup and Recovery options for your system. Unless you specified Recovery Media in your order, your Windows 10 system does not come with a recovery USB Flash Drive or Discs. For information about creating recovery media for your system in case of a catastrophic system failure, follow the link below: Create Windows 10 Recovery media for your Dell computerCreate Windows Installation Media for Windows 8.1 and Windows 10 using the Media Creation Tool Windows Recovery Environment (WinRE) On factory installed Windows 10 systems, WinRE allows you to restore your system back to the original factory state. For more information see the link below: Reset or reinstall Windows 10 on your Dell computer Dell Recovery Image of Microsoft Windows You can also download a recovery image of Microsoft Windows Operating System customized for your Dell product from the Dell support site. Dell Recovery Image of Microsoft Windows Note: The recovery image contains the version of Windows that came installed on your computer. This download is only available on certain systems. Further general information on recovering Windows can be found in the following article: How To Restore or Reinstall Microsoft Windows on a Dell Computer Hardware, Diagnostics and Error Codes Dell SupportAssist for PCs and Tablets: SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information and installation instructions see the following link: Dell SupportAssist for PCs and tablets Diagnostics and Error Codes: This section provides links to articles about diagnostics and the various error messages, beep codes and Diagnostic LED codes that can help to troubleshoot potential hardware and software issues on your system. Using the ePSA or PSA Diagnostics and a Guide to Error CodesDiagnostic and Battery Indicators for Latitude Notebooks and TabletsHelp With Troubleshooting System Lock Ups or FreezesIdentify and Troubleshoot Windows Crashes and Restarts caused by Blue Screen (BSOD) errorsTroubleshoot Slow Performance Issues on a Dell PC You can also use the diagnostics that are on the Dell Support page, this requires Dell System Detect & SupportAssist to be installed on your system. This is performed if you choose to run the diagnostics. You can get to those diagnostics by following the link below: Dell Online Diagnostics Hardware: The section below, provides links to articles that contain information about the different hardware on your system. They can help you to troubleshoot any problems that might be identified by the above diagnostics. There are also general "How to" articles that can help with tasks, for example like updating the BIOS or upgrading a hard drive. AC Adapter and Battery Checking Battery Health Status on Dell Laptops and NotebooksHow to Troubleshoot Dell Laptop Battery IssuesHow to improve your laptop battery's performance Audio A guide to identifying the source of abnormal noises on a Dell PCWhy is the volume low when I plug my headphones directly into the sound card jack?How to fix problems with speakers emitting unwanted noiseHow to Troubleshoot and Resolve a No Audio issue with a Latitude PC BIOS and Motherboard What is BIOS and How to Check and Update the System Setup or BIOS on Your Dell SystemHow to Perform a BIOS or CMOS Reset and/or Clear the NVRAM on your Dell SystemHow to resolve a signed BIOS firmware message on a Dell Latitude, Precision or OptiPlex system Fan and Overheating Issues How to troubleshoot an Overheating, Shutdown or Thermal issue on a Dell PCA guide to identifying the source of an Abnormal Noise on a Dell PC Hard Drive Issues Links on How to resolve HDD (Hard drive) issues on your Dell computer Input Devices Issues Keyboard Usage and Troubleshooting GuideMouse Usage and Troubleshooting GuideTouchpad Usage and Troubleshooting Guide Memory How to Troubleshoot and Resolve Memory issues with a Dell Notebook PCLatitude: Memory compatibility guideWhat is DDR3L memory? Networking, Wi-Fi, Bluetooth Dell Networking and Wireless Support CenterHow to Troubleshoot and Resolve any Wired NIC issues with a Dell Latitude PCA list of various "How To" Network and Wi-Fi Troubleshooting articles for Dell computersTroubleshooting Guide for Bluetooth issues on your Latitude Dell PC No POST, No Power No Power, No POST, No Boot or No Video issues with your Dell ComputerHow to Troubleshoot a No Power Issue on a Latitude Notebook PC Optical Drive How to Troubleshoot and Resolve Optical Drive Issues Ports, Port Replicators and Docking Stations Troubleshooting Ports on your Dell Latitude PCA Guide to the External Ports and Connectors on a Dell ComputerA guide to Docking Stations and Port Replicators on Dell Laptops Video Issues Links to articles that will help to Troubleshoot Video Issues on your Dell Laptop ComputerTroubleshooting Display or Video Issues on Dell Laptop LCD PanelCommon Issues with Video on Notebook LCD ScreensTroubleshooting Multiple Monitor Issues on Dell Systems Additional Software, Security and Encryption, and Anti-virus Additional Software, Security and Encryption, and Anti-virus: This section covers the Software that is supported on your system, it also has links to information about Security and Encryption and Anti-Virus. See the tabs below to find out more information Software Security and Encryption Anti-virus Software Your system is shipped with some pre-installed applications and software which are designed to makeyour life easier. This section contains links to information about these. To access the Dell Download Center click on the following link: Dell Download Center To access the Dell Application and Software Page click on the following link: Dell Application and Software Support Page Software sold with your system: This section provides information on some of the software pre-installed and sold with your system. How to check your system configuration Some of the software sold at the time of purchase has to be downloaded once you receive your system.This is achieved by using Dell Digital Delivery, for more info see the links below: Dell Digital Delivery Support PageHow do I use Dell Digital Delivery Security and Encryption This section contains links to information about Security and Encryption on your Dell system. Dell Data Protection | Access (DDPA) A guide to the initial setup of Dell Data Protection Access on a Dell PC Anti-virus To access the Dell Security and Virus Support Page click on the following link: Dell Security and Virus Support page Your system may be pre-installed with an Anti-Virus program, for more information,follow the link below Useful Information about the Third Party Antivirus programs that ship with a Dell PC For further information about Viruses, Spyware and Malware more information can be foundby following the links below: What are the different types of Viruses, Spyware and Malware that can infect my computerProtect your computer or remove virus, spyware or other malware in Microsoft WindowsHow to Identify and Repair Malware or Virus Infected Systems If You Require Assistance on a Topic Not Covered in This Guide, Use the Search Box at the Top Right of This Page to Find Further Help

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