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Quick Links Getting Started with your Dell Computer Inspiron 5577 Setup, Specifications and Service Manual Find your Service Tag and Express Service Code Inspiron 5577 Drivers & Downloads Warranty and Support Services For help with issues such as: Wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, see an expanding section below. Show all | Hide all Dell Inspiron 5577 Product Overview For specifications, browse to the Inspiron 5577 Online Manual Page, and then click Inspiron 15 5000 Gaming Setup and Specifications (see the Specifications section). For port locations, browse to the Inspiron 5577 Online Manual Page, and then click Inspiron 15 5000 Gaming Setup and Specifications (see the Views section). To locate your Service Tag or Express Service Code, browse to the Where is the Service Tag located? page. How-to's and Troubleshooting Wired and Wireless Networking For how-to's and troubleshooting information about Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center. To turn the wireless antenna off or on, press and hold the Fn key, and then press the PrtScr key (repeating this switches the wireless antenna off and on).For more information about how to turn the wireless antenna on and off on a Dell Computer, see Dell Knowledge Base article How to Turn the Wireless Antenna On and Off on a Dell Computer. Automated Support Tools and Computer Diagnostics Using the SupportAssist application provides automatic computer updates and detects issues that are resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page. To run online hardware diagnostics to ensure your hardware is working correctly, see the Dell Knowledge Base article How to use the Dell PC Diagnostics. The article explains how to access the hardware diagnostics and the different kinds of tests available for your Dell computer or tablet. NOTE: The diagnostics either fixes the problem automatically or it guides you through the steps to resolve the problem. When the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part. When the computer cannot access the Internet, you can run the integrated diagnostics (ePSA) on your computer. For more information, see the Dell Knowledge Base article Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes. Using or Troubleshooting Microsoft Windows, and Downloading and Installing Drivers This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out more information. Dell Microsoft Windows Support CenterResolving Slow Performance and ResponseMicrosoft Windows Locks Up or an Error OccursDownloading and Installing Inspiron 5577 Drivers For help with using Microsoft Windows, see the Dell Windows Support Center. You must select the operating system you need help with. When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps: Press the Power button for at least 15 seconds to ensure the computer turns off.Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards and so forth.Press the Power button to see if the computer turns on and boots up correctly. If not, see Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.When the computer does boot up correctly, download and install SupportAssist. For more information about how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.Perform system maintenance on your computer, for more information see Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or Troubleshooting Slow Performance Issues.Start connecting external devices one at a time, and check to see if the computer continues to respond. This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs. For information about the drivers available, browse to the Inspiron 5577 Drivers Page .This article provides information about how to download drivers for Dell computers, How to Automatically Download and Install Drivers on a Dell Computer. Troubleshooting Hardware (Keyboard, Mouse, Touchpad, LCD screen, Hard Drive and BIOS defaults) This section covers the hardware that is installed on your computer; select the tabs below to find out more information. Keyboard, Mouse, and Touchpad IssuesBlack, Blank or Dim LCD ScreenDiagnose and Resolve USB Port IssuesHard Drive Usage, Information, Understanding and TroubleshootingComputer Fails to Start or There is No VideoSetting the BIOS Back to its Defaults See the following Dell Knowledge Base articles for information about how to use or troubleshoot mouse, keyboard, or touchpad issues. Keyboard Usage and Troubleshooting GuideMouse Usage and Troubleshooting GuideTouchpad Usage and Troubleshooting Guide For information about how to turn the touchpad on or off, see the Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Laptop. For information about troubleshooting a laptop LCD Screen, see the Dell Knowledge Base article Troubleshooting a Laptop LCD Screen That is Black, Blank or Hard to See. For help with resolving USB port issues, see the Dell Knowledge Base article How to resolve USB port issues. For information about and help with resolving Hard Drive issues, see the Dell Knowledge Base article Understanding and Troubleshooting Your Hard Drive. When you experience a situation in which the computer does not start at all, or if it does turn on (lights turn on and fans are spinning) but the computer does not show any image, look at the Battery Charge LED for a blinking amber/white pattern to determine failures listed in Table 1. NOTE: The blinking patterns consist of two sets of numbers being represented by a group of Amber blinks, and then a group of White blinks. First Group: The LED blinks with an Amber color one to nine times, followed by a brief pause with the LED off for 1.5 seconds. Second Group: The LED blinks with a White color one to nine times, followed by a longer pause before the next cycle starts again with the LED off for 3 seconds. For example: For a No Memory Detected Error (2,3). The battery LED blinks 2 times with an Amber color, followed by a pause and then blinks 3 times with a White color. The battery LED will pause for 3 seconds before the next cycle repeats itself again. Blinking Pattern ComponentDescriptionAmberWhite 2 1 CPUCPU failure 2 2 BIOS ROM failureMotherboard failure (includes BIOS corruption or ROM error). 2 3 MemoryNo memory / RAM detected 2 4 MemoryMemory / RAM failure 2 5 MemoryInvalid memory installed 2 6 Motherboard: ChipsetMotherboard / Chipset error 2 7 LCDLCD failure 3 1 RTC power failureCMOS battery failure 3 2 PCI / VideoPCI or Video card or chip failure 3 3 BIOS recovery 1Recovery image not found 3 4 BIOS recovery 2Recovery image found but invalid Table 1: Repetitive Battery LED Codes For additional help with your computer, Contact Technical Support. When the Battery LED does not blink with an Amber and White pattern, perform the following steps: Press the power button for at least 15 seconds to ensure the computer turns off.Disconnect all external devices, including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, and so forth.Remove the AC adapter from the computer and unplug the adapter from the electrical outlet.Ensure the connections on the power cable and AC adapter are firmly pressed together.Insert the AC into the computer and a good electrical outlet (not on a surge protector or power strip).Press the Power button to see if the computer turns on and boots up correctly. If not, see Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.Start attaching devices one at a time and testing to see if the computer turns on. There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows or connect to the Internet. Setting the BIOS back to its defaults may help fix these issues.Option 1: Reboot the computer.When you see the Dell logo during POST, press the F2 key to enter the setup screen.On the System Setup screen, press the Right Arrow key to move to the Exit menu.Press the Down Arrow key until Restore Defaults is selected, and press the Enter key.Press the Enter key on YES to Load Optimized Defaults, and the computer restarts. Option 2: Reboot the computer.When you see the Dell logo during POST, press the F2 key to enter the setup screen.On the System Setup screen, press the F9 key.Press the Enter key on YES to Load Optimized Defaults and the computer restarts. Software and Anti-virus This section covers the software that may be installed on your computer; select the tabs below to find out more information. SoftwareAnti-virus The Dell Windows Backup Media and Recovery Options page provides information about backing up your Windows Operating System as well as recovery options for when Windows does and does not start correctly. The Dell Download Center provides information about software that you may have bought and software that is already installed on your computer, such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets. Some of the software sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information see the following links: Dell Digital Delivery Support PageHow do I use Dell Digital Delivery A free PDF reader (Acrobat Reader DC) is available for free from Adobe. You need this program to view any PDF files such as the Quick Start Guides or Owner's Manuals. This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell PC. The Skype software can be downloaded from the Skype website. This website also offers instructional videos on how to use the Skype program. To uninstall Skype, perform the following steps: Close Skype and ensure it is not running in the background.In the Search bar type appwiz.cplTouch or click on appwiz.cpl (Control panel item) to open the Programs and Features window.Touch and hold or right-click Skype from the list and select either Remove or Uninstall.Reboot your computer and check to make sure the application has been uninstalled. To access the Dell Security and Virus Support Page click on the following link: Dell Security and Virus Support page Your computer comes preinstalled with an Anti-virus program. For more information, see the Dell Knowledge Base article Useful Information about the Third Party Anti-virus programs that ship with a Dell PC. More information about Viruses, Spyware, and Malware can be found at the following links: What are the different types of Viruses, Spyware and Malware that can infect my computerProtect your computer or remove virus, spyware or other malware in Microsoft WindowsHow to Identify and Repair Malware or Virus Infected Systems
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