Symptoms

Expand each section below for information about using your Dell Precision Tower 3620.

Cause

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Resolution

Product Overview Getting to know your computer: A link to the System Manual can be found here: Manuals and Documents for the Dell Precision Tower 3620 This section provides links to information about locations of connectors and ports, images of your system, and will help you to get started with your system. Visual Guide to your Precision Tower 3620A Guide to External Ports and Connectors on Dell SystemsHow do I connect a monitor to a Dell System? Caution: Before working on your machine, it is worth considering the following safety information: Safety precautions when working with electrical equipment Precision Tower 3620 Customer Replaceable Unit (CRU) Part Removal Guide Operating Systems - Installation and Drivers Installation Options: This section covers the supported Operating System reinstallation options for your system. Drivers and Downloads FAQsPrecision Workstation: RAID Controller Setup See the tabs below to find out more information. Microsoft Windows Ubuntu Linux Microsoft Windows For information about the various Windows operating system versions click on the following link: Dell Windows Support Page Drivers: This section gives information about drivers and the required order of installation for the variousWindows Operating System versions supported on your Dell computer. Driver Installation Order: Windows 7, 8.1 and 10 Drivers Install Order Installing Drivers with the Resource CD/DVD: How to Install Drivers using the Dell Resource CD/DVD Identifying any Drivers not covered in the Install Order: How to use the Dell Support Site to identify and install the drivers for your Dell PC Ubuntu Linux For information about Ubuntu Linux on your system see the following link: Frequently Asked Questions about the Ubuntu Linux operating system on your Dell ComputerHow to Install Ubuntu Linux on your Dell Computer For Further information you can also see the Ubuntu Website: The Ubuntu Homepage - www.ubuntu.com System Backup and Recovery System Backup and Recovery This section provides information about the Backup and Recovery options for your system. Unless you specified Recovery Media in your order, your Windows 10 system will not come with a recovery USB Flash Drive or Discs. For information about creating recovery media for your system if there is a catastrophic system failure, follow the link below: Create Windows 10 Recovery media for your Dell computerCreate Windows Installation Media for Windows 8.1 and Windows 10 using the Media Creation Tool Windows Recovery Environment (WinRE) On factory installed Windows 10 systems, WinRE allows you to restore your system back to the original factory state. For more information see the link below: Reset or reinstall Windows 10 on your Dell computer Dell Recovery Image of Microsoft Windows You can also download a recovery image of the Microsoft Windows Operating System customized for your Dell product from the Dell support site. Dell Recovery Image of Microsoft Windows NOTE: The recovery image contains the version of Windows that came installed on your computer. This download is only available on certain systems. Dell Backup and Recovery (DBAR) For systems prior to Windows 10, DBAR is a flexible automated backup and recovery application which is designed to reliably protect your most important digital documents and memories in just a few clicks. Unless you specified Recovery Media in your order, your system will not come with a recovery USB Flash-Drive or Discs, you can also use the DBAR application to make recovery media for your system if there is a catastrophic system failure. More information can be found out from the Dell Backup and Recovery Support page: Dell Backup and Recovery Support Page For information about systems that have been upgraded to Windows 10 please see the following article: Dell Backup and Recovery (DBAR) and Windows 10 Further general information about recovering Windows can be found in the following article: How To Restore or Reinstall Microsoft Windows on a Dell Computer Hardware, Diagnostics and Error Codes Dell SupportAssist for PCs and Tablets: SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you must have to take the guesswork out of maintaining PCs and tablets. For more information and installation instructions see the following link: Dell SupportAssist for PCs and tablets Diagnostics and Error Codes: This section provides links to articles about diagnostics and the various error messages, beep codes and Diagnostic LED codes that can help to troubleshoot potential hardware and software issues on your system. Using the ePSA or PSA Diagnostics and a Guide to Error CodesDiagnostic Indicators for Precision WorkstationsHelp With Troubleshooting System Lock Ups or FreezesIdentify and Troubleshoot Windows Crashes and Restarts caused by Blue Screen (Crash Screen) errorsHow to troubleshoot and resolve system performance issues on Precision Fixed Workstations You can also use the diagnostics that are on the Dell Support page, this requires Dell System Detect & SupportAssist to be installed on your system. This is performed if you choose to run the diagnostics. You can get to those diagnostics by following the link below: Dell Online Diagnostics Hardware: The section below, provides links to articles that contain information about the different hardware on your system. They can help you to troubleshoot any problems that might be identified by the above diagnostics. There are also general "How to" articles that can help with tasks, for example like updating the BIOS or upgrading a hard drive. Audio A guide to identifying the source of abnormal noises on a Dell PCHow to fix problems with speakers emitting unwanted noiseHow to Troubleshoot and Resolve a No Audio issue with a Dell Desktop PC BIOS and Motherboard What is BIOS and How to Check and Update the System Setup or BIOS on Your Dell SystemHow to Perform a BIOS or CMOS Reset and/or Clear the NVRAM on your Dell SystemHow to resolve a signed BIOS firmware message on a Dell Latitude, Precision or OptiPlex system Fan and Overheating Issues How to troubleshoot an Overheating, Shutdown or Thermal issue on a Dell PCA guide to identifying the source of an Abnormal Noise on a Dell PC Hard Drive Issues Links on How to resolve HDD (Hard drive) issues on your Dell computerPrecision Workstation: RAID Controller SetupTroubleshoot and Resolve RAID Issues on Dell Precision Desktop WorkstationsHow-To articles for PERC Controllers and RAID Arrays Input Devices Issues Keyboard Usage and Troubleshooting GuideMouse Usage and Troubleshooting GuideTouchpad Usage and Troubleshooting Guide Memory How to Troubleshoot and Resolve Memory issues with a Dell Desktop PCHow to identify if your Dell PC supports the Memory DIMM Isolation diagnostics Networking, Wi-Fi, Bluetooth Dell Networking and Wireless Support CenterA list of various "How To" Network and Wi-Fi Troubleshooting articles for Dell computers No POST, No Power No Power, No POST, No Boot or No Video issues with your Dell Computer Optical Drive How to Troubleshoot and Resolve Optical Drive Issues on a Dell System External Ports Troubleshooting Ports on your Dell Precision WorkstationA Guide to the External Ports and Connectors on a Dell Computer Video Issues Dell Monitors Support PageProblems With Desktop Monitors or Laptop ScreensTroubleshooting Multiple Monitor Issues on Dell Systems Other Software, Security and Encryption, and Anti-virus Other Software, Security and Encryption, and Anti-virus: This section covers the Software that is supported on your system, it also has links to information about Security and Encryption and Anti-Virus. See the tabs below to find out more information. Software Security and Encryption Anti-virus Software Your system is shipped with some preinstalled applications and software which are designed to make your life easier. This section contains links to information about these. To access the Dell Download Center, click on the following link: Dell Download Center To access the Dell Application and Software Page click on the following link: Dell Application and Software Support Page Software sold with your system: This section provides information about some of the software preinstalled and sold with your system. How to check your system configuration Some of the software sold at the time of purchase has to be downloaded once you receive your system.This is achieved by using Dell Digital Delivery, for more info see the links below: Dell Digital Delivery Support PageHow do I use Dell Digital Delivery NOTE: The software links below are supported under the ProSupport Warranty. Links to Software Adobe Adobe Acrobat XI and Adobe Acrobat DC Microsoft A Guide to the various Microsoft Office programs available on your Dell PC Skype Install SkypeUninstall Skype Security and Encryption This section contains links to information about Security and Encryption on your Dell system. Dell Data Protection | Access (DDPA) A guide to the initial setup of Dell Data Protection Access on a Dell PC Dell Data Protection - Encryption What is Dell Encryption Personal / Dell Data Protection Personal Edition? Anti-virus To access the Dell Security and Virus Support Page click on the following link: Dell Security and Virus Support page Your system may be preinstalled with an Anti-Virus program, for more information, follow the link below. Useful Information about the Third Party Antivirus programs that ship with a Dell PC For further information about Viruses, Spyware and Malware more information can be found by following the links below: What are the different types of Viruses, Spyware and Malware that can infect my computerProtect your computer or remove virus, spyware or other malware in Microsoft WindowsHow to Identify and Repair Malware or Virus Infected Systems

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