Symptoms

Table of Contents: Are you seeing Drive Alerts 2335 and 2359 in the OMSA storage log on your Precision R7910 and R7920?Why does this happen?How do I stop this from happening? Are you seeing Drive Alerts 2335 and 2359 in the OMSA storage log on your Precision R7910 and R7920? If you are seeing any of the symptoms listed below and are using the same system and software as described in this article, then the next section will explain why this happens and then the third section will take you through how to resolve it. Symptoms: Drive Alert 2335Drive Alert 2359Error Message "Disk found is not supplied by an authorized hardware provider" Relevant Parts and Software: Precision Rack 7910 WorkstationPrecision Rack 7920 workstationWindows 10 Operating SystemOMSA (OpenManage Server Administration) 8.5x to 9.1x Software Back to Top

Cause

Why does this happen? The Precision 7910 and 7920 workstations are the two premium Precisions currently sold in a Rack configuration. These are the type of system that have some crossover points with Enterprise Server hardware and software. These precisions can be delivered with two classes of HDD (Hard Disk Drive) storage media installed. Client ClassEnterprise Class The OMSA software as it sounds from it's name is by default a server based product. It's most often used on our Enterprise PowerEdge systems. PowerEdge systems ship with storage media that is Enterprise class only. This means that the OMSA software when it sees storage media that is Client class, such as can ship with these Precisions then it will receive SNMP (Simple Network Management Protocol) trap alerts of what it sees as non-certified drives being present. Relevant OMSA online Manuals: Support for Dell OpenManage Server Administrator Version 8.5Support for Dell OpenManage Server Administrator Version 9.1 Back to Top

Resolution

How do I stop this from happening? There are two different methods available to resolve this issue: Using Windows Command Line Interface (CLI)Using Windows Notepad Using a Command Line Interface Open a Command Line Interface on your Windows 10 PC Press the Win+X keys together or right click on the Windows start icon Choose command prompt (with admin) from the menu that appears Enter the following commands: omconfig storage globalinfo action=setnondellcertifiedmode mode=no Note: When using CLI to make changes to a file, it is recommended that you check that file afterwards to ensure the change is now in effect. Using Notepad as an Editor Open the Notepad application on your Windows 10 PC Press the Win+S keys together or right click on the Windows start icon Type Notepad and click on the notepad icon that appears Choose File>Open Navigate to C:\Program Files\Dell\SysMgt\sm\stsvc.ini Change the following line entry from: NonDellCertifiedFlag=yes to: ; nonDellCertified flag for blocking all non-dell certified alerts. NonDellCertifiedFlag=no You will need to restart the OMSA software in order for the changes to take effect. There should be no further 2335 or 2359 alerts relating to unauthorized or uncertified storage media. Back to Top

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