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OPERATIONAL DEFECT DATABASE
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Knowing the version of Dell BitLocker Manager (formerly Dell Data Protection | BitLocker Manager) helps you to: Identify known issues.Determine UI differences.Understand workflow changes.Verify system requirements Affected Products: Dell BitLocker ManagerDell Data Protection | BitLocker Manager Affect Operating Systems: Windows
Not applicable
Versioning can be determined either through the product user interface (UI) or through the product Installer. Click the appropriate option for more information. UI Note: Dell BitLocker Manager or Dell Data Protection BitLocker Manager must be installed before identifying the version through the UI. To identify the product version using the UI: Log in to the Windows computer.On the Windows Desktop, double-click the [Product] Console. Depending on the version, one of three icons is seen: v8.0.0 to 8.4.0v8.5.0 to 8.13.0v8.15.0 and Later Note: Alternatively, the [Product] Console can be accessed using Windows Explorer at: v8.0.0 to 8.4.0: %SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityManager.SystrayApp.exev8.5.0 and later: %SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityFramework.Console.exe In the example, %SYSTEMDRIVE% is a Windows system variable for the operating system partition drive. In the upper right corner of the [Product] Console, click the gear icon and then select About. The UI varies slightly based on your version. VersionConsole > Gear > Aboutv8.0.0 to 8.4.0v8.5.0 to 8.13.0v8.15.0 In the About menu, click Show Info for additional product details. The UI varies slightly based on your version. v8.0.0 to 8.4.1v8.5.0 and Later Record the listed version. v8.0.0 to 8.4.0v8.5.0 to 8.13.0v8.15.0 and Later Note: The Build version may differ from the above screenshot. Installer Note: For information about downloading the installer, reference How to Download Dell Encryption Enterprise or Dell Encryption Personal. To identify the product version using the installer: Extract the child installers from the Dell Data Security (formerly Dell Data Protection) Master Installer. Note: Reference How to Extract Child Installers from the Dell Data Security Master Installer for more information. In the extracted master installer path (step 1), locate EMAgent_[BITDEPTH]_setup.exe at either: v8.0 to 8.14.X: [EXTRACTED PATH]\Security Tools\EMAgent_[BITDEPTH]_setup.exev8.15 and later: [EXTRACTED PATH]\Encryption Management Agent\EMAgent_[BITDEPTH]_setup.exe Right-click EMAgent_[BITDEPTH]_setup.exe and then select Properties. Click the Details tab. Record the first three numbers of File version. In the example, 8.4.0 are the first three numbers. Note: The File version may differ from the above screenshot. To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.