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Alienware Aurora ALX, R1, R2, R3, R4 May Crash Or Experience Blue Screen Errors Due to Graphics Card Power Cable Table of Contents: Intermittent Blue Screen Errors, Shutdowns, or Lockups Due to Incorrectly Seated Graphics PowerAttach the Correct Power Connectors to the Graphics Card in the Alienware Aurora Applies for: Alienware Aurora & Aurora ALX, R1, R2, R3, R4 1. Intermittent Blue Screen Errors, Shutdowns, or Lockups Due to Incorrectly Seated Graphics Power Some Alienware Aurora and Aurora ALX computers may experience intermittent lockups, shutdowns, or Blue Screen errors due to power connectors (rails) are incorrectly distributed on the graphics card. To resolve the issue, open the computer and correctly distribute the power connectors (Tables 1 and 2) on the graphics cards. Recommended PSU Wattage (W)PSU 525 watts PCIe connectorsPSU 875 watts PCIe connectors GeForce 700 Series GTX Titan Z875 -Card 1: P15 and P17GTX 780 SLI875-Card 1: P16 and P15 Card 2: P14 and P17GTX 780875-Card 1: P16 and P15GTX 770 SLI875-Card 1: P16 and P15 Card 2: P14 and P17GTX 770875-Card 1: P16 and P15GTX 760 Ti SLI875-Card 1: P14 and P15 Card 2: P16 and P17GTX 760 Ti875-Card 1: P14 and P15GTX 760 SLI875-Card 1: P14 Card 2: P16GTX 760875-Card 1: P14GT 750525--GTX 745525-- GeForce 600/500 Series GTX 690620-Card 1: P15 and P17GTX 680 SLI800-Card 1: P14 and P15 Card 2: P16 and P17GTX 680550-Card 1: P14 and P15GTX 660 SLI800-Card 1: P14 Card 2: P16GTX 660525Card 1: P14Card 1: P14GTX 590700-Card 1: P15 and P17GTX 580600-Card 1: P15 and P17GTX 560 Ti SLI650-Card 1: P14 and P15 Card 2: P16 and P17GTX 560 Ti500Card 1: P14 and P15Card 1: P14 and P15GTX 555 SLI500Card 1: P14 Card 2: P16Card 1: P14 Card 2: P16GTX 555400Card 1: P14Card 1: P14GT 545 (DDR5) SLI450Card 1: P14 Card 2: P15Card 1: P14 Card 2: P15GT 545 (DDR5)380Card 1: P14Card 1: P14GTX 490700-Card 1: P15 and P17GTX 480600-Card 1: P16 and P15GTX 470 SLI750-Card 1: P14 and P15 Card 2: P16 and P17GTX 470550-Card 1: P14 and P15 GeForce 400/200 Series GTX 460 1Gb/768Mb/SE SLI620-Card 1: P14 Card 2: P16GTX 460 1Gb/768Mb/SE500Card 1: P14Card 1: P14GTS 450 SLI520Card 1: P14 Card 2: P15Card 1: P14 Card 2: P16GTS 450400Card 1: P14Card 1: P14GTX 295650Card 1: P16 and P15-GTX 285 SLI750-Card 1: P14 and P15 Card 2: P16 and P17GTX 285520Card 1: P14 and P15Card 1: P14 and P15GTX 280 SLI750-Card 1: P14 and P15 Card 2: P16 and P17GTX 280550Card 1: P14 and P15Card 1: P14 and P15GTX 260 SLI650Card 1: P14 Card 2: P15Card 1: P14 Card 2: P16GTX 260500Card 1: P14Card 1: P14GT 240350Card 1: P14Card 1: P15 Recommended PSU Wattage (W)PSU 525 watts PCIe connectorsPSU 875 watts PCIe connectorsRadeon R9 2xx SeriesR9 290x875-Card 1: P16 and P15R9 270x CF875-Card 1: P14 and P15 Card 2: P16 and P17R9 270x875-Card 1: P14 and P15R9 270 CF875-Card 1: P14 and P15 Card 2: P16 and P17R9 270875-Card 1: P14 and P15Radeon HD 8000 SeriesHD 8990875-Card 1: P15 and P17HD 8950 CF800-Card 1: P14 and P15 Card 2: P16 and P17HD 8950800-Card 1: P14 and P15HD 8870 CF800-Card 1: P14 and P15 Card 2: P16 and P17HD 8870800-Card 1: P14 and P15Radeon HD 7000/6000 SeriesHD7970 CF800--HD7970550--HD7950 CF700-Card 1: P14 and P15 Card 2: P16 and P17HD7950500Card 1: P14 and P15Card 1: P14 and P15HD7870 CF600-Card 1: P14 and P15 Card 2: P16 and P17HD7870500Card 1: P14 and P15Card 1: P14 and P15HD7850 CF575--HD7850450--HD7770 CF520--HD7770430--HD7750350--HD6990700-Card 1: P15 and P17HD6970 CF800--HD6970550--HD6950 CF700-Card 1: P14 and P15 Card 2: P16 and P17Radeon HD 6000/5000 SeriesHD6950500Card 1: P14 and P15Card 1: P14 and P15HD6870 CF600-Card 1: P14 and P15 Card 2: P16 and P17HD6870500Card 1: P14 and P15Card 1: P14 and P15HD6850 CF550--HD6850450--HD5970 CF850--HD5970650-Card 1: P16 and P15HD5870 CF650-Card 1: P14 and P15 Card 2: P16 and P17HD5870500Card 1: P14 and P15Card 1: P14 and P15HD5770 CF550Card 1: P14 Card 2: P15Card 1: P14 Card 2: P16HD5770425Card 1: P14Card 1: P14HD5670 512Mb/1Gb CF450--HD5670 512Mb/1Gb400-- Table 2Tables 1 and 2: Alienware Aurora Graphics Cards and Their Correct Power Connectors Back to Top 2. Attach the Correct Power Connectors to the Graphics Card in the Alienware Aurora Caution: Before performing any of the procedures in this section, read and follow the safety instructions. Unplug the power cable from the back of the computer.Press the power button for at least 5 seconds to discharge any remaining power.Unplug all cables to external components including input devices, monitors, and speakers.Open the computer cover (Figure 1). Figure 1: Opening the Side Panel on the Chassis on the Alienware Aurora Numbers reference image above:Release PanelSecurity Lock SlotSecurity Lock LatchChassis Side Panel Rotate the expansion card shroud to gain access to the expansion card(s) (Figure 3). Figure 2: Opening the Expansion Card Shroud Numbers reference image above:Shroud ReleaseExpansion Card Shroud Refer to Table 1 and attach the correct power connector (Figure 3) to the graphics card. Figure 3: A 2x3 Power Connector on a Graphics CardOnce the power connectors are correctly attached to the graphics card, close the chassis and turn the system on. If you are having problems during dissasembly, see our Aurora Tear Down video. Back to Top If you still experience issues after completing these steps please send an e-mail to AWCC-Resolution_Experts@Dell.com (for US and Canada customers), with your service tag, phone number and proper time to reach you and we will be contacting you shortly. The Alienware Support Team