Symptom
Symptoms might vary:
- Cannot load affected portal
- Blank page when trying to load the portal
Further Problem Description
Use the next command, if you get the same output then your portal is corrupted
show logging application guest.log | include "Software Error"
2023-12-01 11:58:54,777 ERROR [https-jsse-nio-10.152.208.20-8443-exec-6][[]] cpm.guestaccess.flowmanager.exception.FlowProcessorException -::- Software Error
2023-12-01 11:58:54,777 ERROR [https-jsse-nio-10.152.208.20-8443-exec-6][[]] cisco.ise.portalwebaction.controller.PortalStepController -::- Flow Processor Exception: Software Error
2023-12-01 11:58:54,777 ERROR [https-jsse-nio-10.152.208.20-8443-exec-6][[]] cisco.ise.portalwebaction.controller.PortalPreResultListener -::- Portal Web Action Exception:
com.cisco.ise.portalwebaction.exceptions.PortalWebActionException: Exception encountered in Flow Processor
