Symptom

Once time out occurs, intended edge target for HSEC install under HSEC License Status shows "device-request-successful" only. Checking on cEdge device shows HSEC not in use (persisted after reload). Manager logs shows: 12-Sep-2023 15:49:29,599 UTC INFO [] [] [HSECLicensingDAO] (device-action-hsec_install-4) || Updating state to device-request-successful 12-Sep-2023 15:49:29,612 UTC INFO [] [] [DeviceActionStatusDAO] (device-action-hsec_install-4) || Updating status as in_progress for task with process Id hsec_install-fe494241-c9ee-4603-8407-357253e258fa 12-Sep-2023 15:49:29,618 UTC INFO [] [] [Neo4JVGraphDataStore] (device-action-hsec_install-4) || start_session_with_timeout=300 12-Sep-2023 15:49:29,628 UTC INFO [] [] [DeviceActionStatusDAO] (device-action-hsec_install-4) || Updating status as in_progress for task with process Id hsec_install-fe494241-c9ee-4603-8407-357253e258fa 12-Sep-2023 15:49:29,633 UTC INFO [] [] [Neo4JVGraphDataStore] (device-action-hsec_install-4) || start_session_with_timeout=300 12-Sep-2023 15:49:29,651 UTC INFO [] [] [PoolFairnessSchedulerPolicy] (device-action-hsec_install-4) || Completed device-action [default, hsec_install] 12-Sep-2023 15:49:29,651 UTC INFO [] [] [PoolFairnessSchedulerPolicy] (device-action-hsec_install-4) || Removed DeviceActionSchedulerData for tenant default 12-Sep-2023 15:49:29,651 UTC INFO [] [] [HsecInstallActionProcessor] (Process device action - HSEC License Install) || Received HSEC install status : device-request-successful 12-Sep-2023 15:49:29,651 UTC INFO [] [] [ClientActivityDataManager] (Process device action - HSEC License Install) || Action is removed from action summary list. Current action count 8 12-Sep-2023 15:49:29,651 UTC INFO [] [] [AbstractDeviceActionProcessor] (Process device action - HSEC License Install) || End run device action 12-Sep-2023 15:52:33,560 UTC INFO [] [] [DeviceActionStatusDAO] (ScheduleManager-1) || Skipping update of Pending task for hsec_install-fe494241-c9ee-4603-8407-357253e258fa 12-Sep-2023 16:04:46,232 UTC INFO [] [] [DeviceActionStatusDAO] (utd_signature_update Thread) || intendedDeviceType: vedge processId: hsec_install-fe494241-c9ee-4603-8407-357253e258fa, runningDeviceTenantId: default, runningDeviceAction: hsec_install 12-Sep-2023 16:04:46,373 UTC INFO [] [] [DeviceActionStatusDAO] (Global Task Monitor Thread) || Found device action hsec_install 12-Sep-2023 16:04:56,384 UTC INFO [] [] [DeviceActionStatusDAO] (Global Task Monitor Thread) || Found device action hsec_install 12-Sep-2023 16:05:06,395 UTC INFO [] [] [DeviceActionStatusDAO] (Global Task Monitor Thread) || Found device action hsec_install 12-Sep-2023 16:07:33,720 UTC INFO [] [] [DeviceActionStatusDAO] (ScheduleManager-1) || Skipping update of Pending task for hsec_install-fe494241-c9ee-4603-8407-357253e258fa 12-Sep-2023 16:22:33,877 UTC INFO [] [] [DeviceActionStatusDAO] (ScheduleManager-2) || Updating Device Action Status Failure for actionName hsec_install due to timeout of 1800000 ms

Conditions

Cisco SD-WAN version 20.12. Using "Sync & Install HSEC Licenses" workflow. SLAC is successfully fetched. RPC request to edge device is successful.

Workaround

Install HSEC via Offline Method

Further Problem Description