Symptom
The problem might affect various FMC components including:
- FMC HA
- Cleanup processes
- Registration process
- Policy deployments
- Backups
Conditions
FMC running version 7.0 or above.
Workaround
Restart DCCSM process:
# pmtool restartbyid DCCSM
Further Problem Description
Several services across the FMC having issues logging in, with logs pointing to authorization failures like this:
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: $VAR1 = [
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: {
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: 'deleteList' => [],
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: 'version' => '7.2.3',
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: 'error' => {
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: 'code' => 5,
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: 'description' => 'Authorization Failure: Cannot retrieve session ids from request header'
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: },
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: 'requestId' => 'XXXXX-XXXXXX-XXXXXX'
May 10 07:53:59 uklb-aviva-fmc sf-backup-inator.pl[5855]: }
