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OPERATIONAL DEFECT DATABASE
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The router requests multiple Boost licenses. This issue may manifest itself as "OUT OF COMPLIANCE" Boost licenses on the router or as "Insufficient Licenses" in your Cisco Smart Software Manager (CSSM) portal for your Smart Account/Virtual Account; however, this is not always the case as it depends on the balance of Boost licenses in the Smart Account. Instead, please check to see how many Boost licenses your router is consuming.
A router running an affected version of code and using Smart Licensing with Boost licenses. A router should have, at most, a count of one (1) boost license that it requests. Please check the outputs from "show license summary" and/or "show license usage" to check how many Boost licenses are being requested by the device. EXPECTED OUTPUTS: ISR4K#show license summary License Usage: License Entitlement tag Count Status ----------------------------------------------------------------------------- ISR_4321_Security (ISR_4321_Security) 1 AUTHORIZED Boost is configured. Boost Performance fo... (ISR_4321_BOOST) 1 AUTHORIZED <<<----- Count of 1 Boost license ISR4K#show license usage Boost Performance for ISR4321 (ISR_4321_BOOST): Description: Boost Performance for ISR4321 Count: 1 <<<------------------------------------------- Version: 1.0 Status: AUTHORIZED Export status: NOT RESTRICTED ENCOUNTERING THIS ISSUE: ISR4K#show license summary License Usage: License Entitlement tag Count Status ----------------------------------------------------------------------------- ISR_4321_Security (ISR_4321_Security) 1 AUTHORIZED Boost is configured. Boost Performance fo... (ISR_4321_BOOST) 2 OUT OF COMPLIANCE <<<----- Count of 2 Boost licenses ISR4K#show license usage Boost Performance for ISR4321 (ISR_4321_BOOST): Description: Boost Performance for ISR4321 Count: 2 Version: 1.0 Status: OUT OF COMPLIANCE Export status: NOT RESTRICTED
Reloading the router should reset the count back to one. Please avoid unnecessarily changing the throughput level to/from unthrottled (boost) after it's initially configured.
The code fix for this issue will be available in 16.12.6 and later releases. Cisco Boost performance licenses allow you to increase the throughput bandwidth on the router. A single device should only request/consume one Boost license as the license is applied device-wide. You can check the current throughput level using the following command: ISR4K# show platform hardware throughput level The current throughput level is unthrottled <<<---------- "unthrottled" indicates boost license is being used. You can check the configured throughput level by looking at the running-config: ISR4K# show running-config | include platform hardware throughput level platform hardware throughput level boost This issue is seen when repeatedly changing the throughput level on the router. Please see the following example: ++ Initially, boost throughput is configured, and count is correct (1): ISR4K#show license summary License Usage: License Entitlement tag Count Status ----------------------------------------------------------------------------- ISR_4321_Security (ISR_4321_Security) 1 AUTHORIZED Boost Performance fo... (ISR_4321_BOOST) 1 AUTHORIZED <<<----- Count: 1 ++ Change the throughput level to something other than boost, and then change it back: ISR4K# configure terminal Enter configuration commands, one per line. End with CNTL/Z. ISR4K(config)# platform hardware throughput level 50000 % Please write mem and reload % The config will take effect on next reboot ISR4K(config)# platform hardware throughput level boost % The config will take effect on next reboot ISR4K(config)# end ISR4K# ISR4K#show license summary License Usage: License Entitlement tag Count Status ----------------------------------------------------------------------------- ISR_4321_Security (ISR_4321_Security) 1 AUTHORIZED Boost Performance fo... (ISR_4321_BOOST) 2 OUT OF COMPLIANCE <<<----- Count: 2 ++ Repeating the process again: ISR4K# configure terminal Enter configuration commands, one per line. End with CNTL/Z. ISR4K(config)# platform hardware throughput level 50000 % Please write mem and reload % The config will take effect on next reboot ISR4K(config)# platform hardware throughput level boost % The config will take effect on next reboot ISR4K(config)#end ISR4K# ISR4K#show license summary License Usage: License Entitlement tag Count Status ----------------------------------------------------------------------------- ISR_4321_Security (ISR_4321_Security) 1 AUTHORIZED Boost Performance fo... (ISR_4321_BOOST) 3 OUT OF COMPLIANCE <<<----- Count: 3 ++ Reloading the router resets the count back to 1: ISR4K#reload Proceed with reload? [confirm] ISR4K#show license summary License Usage: License Entitlement tag Count Status ----------------------------------------------------------------------------- ISR_4321_Security (ISR_4321_Security) 1 AUTHORIZED Boost Performance fo... (ISR_4321_BOOST) 1 AUTHORIZED <<<----- Count: 1