Symptom

Tracebacks in crashinfo associated with SmartAgentBuffer and SmartAgentEventLogBuffer are seen. Oct 13 07:43:02.305 EST: %SYS-2-MALLOCFAIL: Memory allocation of 101916676 bytes failed from 0xAAAED6E21C, alignment 8 <<<<<<< SABufferAddBinary continued to realloc up to 100mb Pool: Processor Free: 396772624 Cause: Memory fragmentation Alternate Pool: None Free: 0 Cause: No Alternate pool -Process= "cpf_msg_rcvq_process", ipl= 0, pid= 97 -Traceback= 1#29f72ee29020089947733224e5b632bb :AAAC2C7000+5510954 :AAAC2C7000+550E414 :AAAC2C7000+790A418 :AAAC2C7000+790BC34 :AAAC2C7000+790B49C :AAAC2C7000+7911BD4 :AAAC2C7000+791195C :AAAC2C7000+8DDC9A0 :AAAC2C7000+2AA7224 :AAAC2C7000+2AA6114 :AAAC2C7000+2AA5FCC :AAAC2C7000+2AA684C :AAAC2C7000+2B32F00 :AAAC2C7000+2B33EEC :AAAC2C7000+2B2DCCC :AAAC2C7000+2B2DC2**MSG 00001 TRUNCATED** **MSG 00001 CONTINUATION #01**4 :AAAC2C7000+2B30F8C :AAAC2C7000+2B508E0 :AAAC2C7000+2B4E4E4 :AAAC2C7000+2B554C4 :AAAC2C7000+2B55AD0 :AAAC2C7000+2C80B28 :AAAC2C7000+2C80AC8 :AAAC2C7000+2C6CF34 :AAAC2C7000+3E1BEE0 :AAAC2C7000+3E278D4 :AAAC2C7000+3E2B5F0 :AAAC2C7000+3E2328C :AAAC2C7000+78E96F8 UNIX-EXT-SIGNAL: Segmentation fault(11), Process = cpf_msg_rcvq_process -Traceback= 1#29f72ee29020089947733224e5b632bb ld:FFF5891000+38010 :AAAC2C7000+8DDEDE6 :AAAC2C7000+2AA687C :AAAC2C7000+2B32F00 :AAAC2C7000+2B33EEC :AAAC2C7000+2B2DCCC :AAAC2C7000+2B2DC24 :AAAC2C7000+2B2F5AC :AAAC2C7000+2B2E894 :AAAC2C7000+2B8BB8C :AAAC2C7000+2B8B37C :AAAC2C7000+2B54150 :AAAC2C7000+2B509F4 :AAAC2C7000+2B4E4E4 :AAAC2C7000+2B554C4 :AAAC2C7000+2B55AD0 :AAAC2C7000+2C80B28 :AAAC2C7000+2C80AC8 :AAAC2C7000+2C6CF34 :AAAC2C7000+3E1BEE0 :AAAC2C7000+3E278D4 :AAAC2C7000+3E2B5F0 :AAAC2C7000+3E2328C :AAAC2C7000+78E96F8 Crashinfo logging section has lot of error logs associated with Smart License. %SMART_LIC-6-EXPORT_CONTROLLED: Usage of export controlled features is not allowed %SMART_LIC-3-AUTH_RENEW_FAILED: Authorization renewal with the Cisco Smart Software Manager (CSSM) : Data and signature do not match

Conditions

Device is registered with one SN with Smart Licenses. And when for some reason device is replaced and SN associated with SL is changed, SL portal constantly tries to reauthorize the device for SL but fails due to SN mismatch and throws errors constantly leading event log buffer overrun.

Workaround

Further Problem Description