Symptom
The Platform Manager service may crash on a N9K switch. When this happens, the following logs may be reported:
# show logging log
2020 Oct 28 21:28:14 %SYSMGR-3-HEARTBEAT_FAILURE: Service "Platform Manager" sent SIGABRT for not setting heartbeat for last 4 periods. Last heartbeat 95.59 secs ago.
2020 Oct 28 21:34:35 %SYSMGR-2-HAP_FAILURE_SUP_RESET: Service "Platform Manager" in vdc 1 has had a hap failure
2020 Oct 28 21:43:01 %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
This signals a heartbeat failure from the Platform Manager process, leading the supervisor module to forcefully reload.
Conditions
There were no abnormal or specific conditions identified to trigger this defect. A N9K switch running an affected software version is vulnerable to this defect.
Workaround
No workarounds have been identified so far, as this defect is tied to a particular trigger condition.
Further Problem Description
PSIRT Evaluation:
The Cisco PSIRT has evaluated this issue and determined it does not meet the criteria for PSIRT ownership or involvement. This issue will be addressed via normal resolution channels.
If you believe that there is new information that would cause a change in the severity of this issue, please contact psirt@cisco.com for another evaluation.
Additional information on Cisco's security vulnerability policy can be found at the following URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
