Symptom

FMC 6.4 to 6.7 upgrade fails "Error running script 500_rpms/110_generate_dbaccess.sh No access to the FMC GUI; it simply displays an "upgrade failed" and below error logs seen in the status.log file. Starting script: 500_rpms/110_generate_dbaccess.sh Entering 500_rpms/110_generate_dbaccess.sh... No JSON object could be decoded Error while generating dbaccess file. httpsd process is down status.log shows failure at script 500_rpms/110_generate_dbaccess.sh

Conditions

Upgrading FMC from 6.4.x Private FireAMP cloud is configured on the FMC If the customer is upgrading from 6.5+ they are less likely to see this issue.

Workaround

If the customer is running 6.4.x product version and has a PRIVATE FireAMP cloud configured, it is advised to preemptively unregister the private cloud before an upgrade and register it back after an upgrade. If the issue occurred Contact TAC to: Option 1: Delete /new-root/etc/sf/dbaccess.conf & /etc/sf/dbaccess.conf and rerun the upgrade then dbaccess.conf File get re-generated. Option 2: Copy non-empty dbaccess.conf file from lab FMC running same version to "/etc/sf/dbaccess.conf" and then kick the upgrade. PRIVATE FireAMP cloud credentials will be lost and it needs to be re-registered in this case. Prior to registering the private cloud again, it may be required to clean up old private cloud information from the MySQL fireamp_cloud table.

Further Problem Description