BugZero | Cisco BugID CSCvq39828 - SFDC crashes inserting into packet

Cisco - Defect ID: CSCvq39828

SFDC crashes inserting into packet_log table after upgrading to 6.4.0

Cisco - Defect ID: CSCvq39828

SFDC crashes inserting into packet_log table after upgrading to 6.4.0

Last updated on 7/19/2023

Overall: 7.97.9

Severity: 8.28.2

Lifecycle: 9.19.1

Popularity: 66.0

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Vendor details

No defect details.

Overall: 7.97.9

Severity: 8.28.2

Lifecycle: 9.19.1

Popularity: 66.0

What is the BugZero Risk Score?

Vendor details

No defect details.

Symptom

SFDataCorrelator crashes every 2-3 minutes. SFDataCorrelator:MySQLEvent [CRITICAL] Attempting to insert partition packet_log_1561536000 at index 2, before packet_log_1559669100

Conditions

Upgrading to 6.4.0

Workaround

Contact TAC

Further Problem Description

At the moment all of the reported cases involve upgrading from <6.2.3.0 directly to 6.4.0.

Original Vendor Announcement

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Cisco - Defect ID: CSCvq39828

SFDC crashes inserting into packet_log table after upgrading to 6.4.0

Cisco - Defect ID: CSCvq39828

SFDC crashes inserting into packet_log table after upgrading to 6.4.0

Last updated on 7/19/2023

Vendor details

Vendor details

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Symptom

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Workaround

Further Problem Description

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