Symptom
Firepower Management Center (All Versions with Threat Grid integration): Unable to pull reports from ThreatGrid or submit files manually for analysis.
NGIPS (6.2.3): Unable to upload files for Threat Grid analysis.
Firepower Threat Defense (All versions with Threat Grid integration): Unable to upload files for Threat Grid analysis.
ASA w/FirePOWER (All versions with Threat Grid Integration): Unable to upload files for Threat Grid analysis.
Following messages may be observed in /var/log/messages:
SF-IMS[8582]: [10811] SFDataCorrelator:FileExtractCloud [INFO] failed to register with sandbox cloud with error = 60
Following Health Alert may be observed on Firepower Management Center GUI:
AMP for Network Status
Successfully connected to cloud
Firepower Management Center: Unable to communicate with dynamic analysis cloud
Conditions
FirePOWER device configured for Threat Grid integration.
Firepower Management Center: All versions that allow Threat Grid integration.
Firepower Threat Defense: All versions that allow Threat Grid integration.
NGIPS: 6.2.3 and newer.
ASA w/FirePOWER: All versions that allow Threat Grid integration.
Further Problem Description
PSIRT has reviewed this and it doesn't need PSIRT involvment
