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When the user gets prompt to enter the username or password, only the first digit is collected leading the call to fail due to authentication error.
Must be a call coming from a SIP Phone. SCCP Phones work fine. The digits have to come into the CME before the application transitions from "current_state=MSW_S_PLAYING" to current_state=MSW_S_IDLE. If prompt finishes playing, and the user waits from 7 to 8 seconds the application state is "current_state=MSW_S_IDLE" and the digits are correctly collected, so the call authenticates and works.
Wait from 7 to 8 seconds after the prompt has finished. Configure LPCORE to authenticate with only one digit. Example: application package auth param max-retries 3 param passwd 12345 **To not ask for password** param term-digit # param user-prompt flash:cme-b-acd-3.0.0.4/cucme_bacd/en_bacd_enter_dest.au param abort-digit * param max-digits 1 **to expect only one digit for authentication** username password 12345 (Password matching param password configured before) username password 12345 (Password matching param password configured before)
Issue is affecting customers devices: Cisco ISR4331/K9 isr4300-universalk9.16.03.01.SPA.bin Phone:8861 sip88xx.10-3-1-20.loads Replicated issue using devices: Chassis type: ISR4431/K9 Cisco IOS XE Software, Version 16.03.01 8861
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