BugZero Announces Strategic Partnership with CrushBank to Mature IT Operational Resilience

Eric DeGrass

Founder

October 18, 2023 – DENVER, COLORADO: BugZero, the only commercially available solution driving Operational Resilience by focusing exclusively on IT vendor operational defects, today announced a new partnership with CrushBank, a leader in artificial intelligence (AI) knowledge management systems. This collaboration is poised to significantly enhance IT service stability and quickly resolve IT disruptions across CrushBank’s portfolio of clients.

CrushBank’s customers will now gain access to BugZero’s Operational Defect Database (ODD). This database leverages Generative AI, Machine Learning, and proprietary data-enriching techniques to provide comprehensive and relevant IT vendor bug information to remediate more quickly. This enriched data exceeds anything available from the manufacturer, allowing companies to make informed decisions, address disruptions more quickly, and improve overall IT service resilience. BugZero supports more than a dozen vendors, including Cisco, VMWare, Microsoft, and NetApp.

“By this day and age, operational defect management should be a mature, automated process. With BugZero it is. Partnering with CrushBank allows BugZero to bring our solution to a wider audience, helping support a wider range of firms in our mission of broadening the definition of IT Risk and reducing costly and frustrating downtime,” said Eric DeGrass, Founder of BugZero.

Solving industry challenges like inefficiencies of traditional ITSM solutions, CrushBank’s AI-driven platform streamlines and consolidates enterprise data. The integration of BugZero’s solution further strengthens the platform’s capabilities, promising clients improved helpdesk efficiency and robust operational resilience.

“Our platform has always been about transforming enterprise data into actionable insights. By integrating BugZero’s operational defect solution, we're set to provide even more comprehensive solutions to our clients,” stated Brian Mullaney, Chief Revenue officer of CrushBank.

About BugZero:

BugZero is the first solution that proactively addresses risks associated with IT vendor operational bugs. The company’s Operational Defect Database (ODD) provides more than just vendor bug information – it helps organizations prioritize vendor bugs and proactively prevent IT disruptions. Founded in 2019 by Eric DeGrass, a seasoned IT Executive Leader, the BugZero platform leverages decades of expertise in mitigating IT outages. With a keen focus on automation and proactive identification, BugZero is dedicated to helping IT teams avoid costly outages.

About CrushBank:

CrushBank Technology, Inc. has built an AI Knowledge Management system to transform IT support. It provides smart data to reduce escalations, speed resolutions and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data and identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information daily.

For more information or press inquiries, please contact:

BugZero

Eric DeGrass, CEO

edegrass@findbugzero.com

www.findbugzero.com

CrushBank

Brian Mullaney, CRO

brian@crushbank.com

www.crushbank.com

Do you know how much operational outages are costing you?

Understand the cost to your business and how BugZero can help you reduce those costs.

Access the Cost of Outages Calculator

Latest news

Keep reading

Key Takeaways From the ESAs Report on Critical TPP Criteria

The European Union's Digital Operational Resilience Act (DORA) is soon to come into force, marking a pivotal shift in how Information and Communication Technology (ICT) Third-Party Service Providers (TPPs) supplying ICT services into the financial services sector will need to operate.

How BugZero Aligns to Your Operational Resilience Framework

Imagine facing a sudden outage originating from a hidden flaw in your IT stack. Or maybe something more random happens – like an unexpected natural disaster such as a flood or earthquake. In these moments, your immediate goals are clear: quickly mitigate the situation, identify what happened, and figure out how to resolve any vulnerabilities in the future.

Benefits of Contextual Search During IT Change Management

The challenges of IT change management often stem from the complex nature of IT environments – not to mention that the technology itself is constantly evolving. That’s why effective change management means identifying and addressing potential risks when modifying an IT environment. What if there was a way to know about the catastrophic risks in your environment while planning those changes?

Insights into ESAs Report on the Landscape of ICT Third-Party Providers

The interconnected financial services ecosystem in Europe is on the brink of significant transformation. The European Supervisory Authorities (ESAs) are gearing up to enforce the Digital Operational Resilience Act (DORA) – and that’s about to change the day-to-day operations of Information and Communication Technology (ICT) Third-Party Providers (TPPs) who service the financial sector.