Vendor Features

ServiceNow IntegrationIntegrates with ITSM and ITIL principles and processes within ServiceNowBugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes
Manged Products SyncScans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitorThis feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor
Data NormalizationMapping vendor data and terminology to a standardized ServiceNow formatDifferent vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure
Category / Service / Module FilterAs defined by the vendor, these bugs could affect certain product modules, services, or categoriesThese are different categories for different vendors which provide additional filtering options.
Bug StatusesFiltering based on the status of the bug in the vendor's bug resolution processOpen - The bug has not been fixed || Fixed - The bug has been fixed || Terminated - A decision was made not to fix the bug
Advanced Bug StatusesBug statuses that can be dynamically definedFor example, set bug status to New if it was announced in the last x days and only has x amount of replies. Another example, Set bug to Closed if the announcement date occurred more than x days ago and the last reply has been posted more than x days ago
Component FilterFiltering based on the services or components that are active in a managed productIf you aren't running any BGP, Voice IVRs, or MPLS VPNs, you can filter out any bug alerts related to those technologies
Keyword ExclusionExclude bugs that contain any keywords of your choosingAny word. Seriously
Bug Date RangeChoose how many days to look back for published bugsDo you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time?
Community InsightsInformation gathered from the user community in addition to the information provided by the vendorThis can consist of many different types of information that may not be included in the vendors standard bug report
Affected VersionList of product versions in which the bug is presentFor example, all versions prior to version 5.1.2

Prevent Outages from Vendor Bugs

BugZero decreases risk and increases IT Operational Resilience by integrating with your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products

vendor integration prerequisites


  1. A BugZero account with access to the BugZero Dashboard

  2. Completed the BugZero ServiceNow configuration steps