Azure
Vendor Features
| Feature | Description | Example |
|---|---|---|
| ServiceNow Integration | Integrates with ITSM and ITIL principles and processes within ServiceNow | BugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes |
| Manged Products Sync | Scans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitor | This feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor |
| Data Normalization | Mapping vendor data and terminology to a standardized ServiceNow format | Different vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure |
| Bug Statuses | Filtering based on the status of the bug in the vendor's bug resolution process | Open - The bug has not been fixed || Fixed - The bug has been fixed || Terminated - A decision was made not to fix the bug |
| Keyword Exclusion | Exclude bugs that contain any keywords of your choosing | Any word. Seriously |
| Priority Mapping | Mapping the vendor's bug severity terminology to ServiceNow Impact / Urgency / Priority | A critical bug from the vendor might be mapped in ServiceNow as 1-High / 1-High / 1-Critical |
| Vendor Cloud Inventory | Integrates with vendor 'call home' portal to pull inventory | This is currently only available from a few vendors: Cisco, Vmware, and NetApp. |
| Multi Cloud Tenant Support | Filter unneeded tenants when there are multiple tenants in your vendor cloud portal | If your vendor portal manages many different accounts or locations, you can filter out ones you don’t want |
| Event Scopes | Filter for issues that are specific to your environment or globally impacting | Public - Service issues that are not specific to an AWS account || Account Specific - Issues that are specific to either your AWS account or an account in your organization |
| Bug Date Range | Choose how many days to look back for published bugs | Do you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time? |
| Event Levels Filter | The level of a Health event | Critical, Error, Warning or Informational |
| Impacted Regions Filter | Regions Impacted by an health issue | Choose to monitor cloud regions where you have resources and/or services |
Prevent Outages from Vendor Bugs
BugZero decreases risk and increases IT Operational Resilience by integrating with your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products
Prerequisites
A BugZero account with access to the BugZero Dashboard
Completed the BugZero ServiceNow configuration steps
A Microsoft Azure AD Admin with the User Administrator Role