Vendor Features

ServiceNow IntegrationIntegrates with ITSM and ITIL principles and processes within ServiceNowBugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes
Manged Products SyncScans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitorThis feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor
Data NormalizationMapping vendor data and terminology to a standardized ServiceNow formatDifferent vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure
Bug StatusesFiltering based on the status of the bug in the vendor's bug resolution processOpen - The bug has not been fixed || Fixed - The bug has been fixed || Terminated - A decision was made not to fix the bug
Keyword ExclusionExclude bugs that contain any keywords of your choosingAny word. Seriously
Priority MappingMapping the vendor's bug severity terminology to ServiceNow Impact / Urgency / PriorityA critical bug from the vendor might be mapped in ServiceNow as 1-High / 1-High / 1-Critical
Vendor Cloud InventoryIntegrates with vendor 'call home' portal to pull inventoryThis is currently only available from a few vendors: Cisco, Vmware, and NetApp.
Multi Cloud Tenant SupportFilter unneeded tenants when there are multiple tenants in your vendor cloud portalIf your vendor portal manages many different accounts or locations, you can filter out ones you don’t want
Event ScopesFilter for issues that are specific to your environment or globally impactingPublic - Service issues that are not specific to an AWS account || Account Specific - Issues that are specific to either your AWS account or an account in your organization
Bug Date RangeChoose how many days to look back for published bugsDo you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time?

Prevent Outages from Vendor Bugs

BugZero decreases risk and increases IT Operational Resilience by integrating with your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products

vendor integration prerequisites


  1. A BugZero account with access to the BugZero Dashboard

  2. Completed the BugZero ServiceNow configuration steps

  3. Access to the BugZero AWS Health CloudFormation Template file - bugzero-aws-health-account-role.yaml