Operational Defect Database

BugZero found this defect 1957 days ago.

Veeam | kb2836

Support Partners Case Management

Last update date:

3/21/2023

Affected products:

No affected products provided.

Affected releases:

Fixed releases:

No fixed releases provided.

Description:

Challenge

A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. Previously, the Case Administrator feature only allowed specific employees at a ProPartner organization the permission to handle their customers' support cases. With this new feature, all members of a ProPartner's team can now access their customer's cases with only a few clicks.This short video explains the main features of the new functionality and will walk you through its main steps.   Please note: to use this functionality you must have an active ProPartner registration.

Solution

Expand the sections below to learn more.

More Information

For any questions please feel free to create a Licensing Support case.

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Status

Solved

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