Operational Defect Database

BugZero found this defect 3058 days ago.

Veeam | kb2085

Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

Last update date:

8/13/2020

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

After upgrading to Veeam Backup & Replication v9, all jobs fail with “Error: Invalid product version."

Cause

During the upgrade process the new v9 license file was not installed.

Solution

Install the new v9 license file that can be acquired from the support portal.The following link will take you directly to your accounts production keys.https://my.veeam.com/#/licenses/production For information on how to install the new license, please review:http://helpcenter.veeam.com/backup/vsphere/install_license.html

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Status

Solved

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