Operational Defect Database

BugZero found this defect 4333 days ago.

Veeam | kb1655

Monitoring of standalone hosts fails

Last update date:

8/28/2020

Affected products:

Veeam Management Pack for Microsoft System Center

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

No topology is created for standalone ESX/ESXi hosts.nworks logs contain the following errors:   [0.0017] EXCOL+** [VP120] retrieveHostProperties failed, buildMorList: zero count   at nworksCore.Collectors.VimUtil.buildMorList(List`1 nodes)    at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes), target=name of host [0.0017] EXCOL+** [VP035] buildInventory: Retreive host properties failed, buildMorList: zero count   at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes)    at nworksCollector.Collectors.EsxPerfCollector.buildInventory(), target=name of host   The Collector can establish direct connection to the host. The nworks account has read permissions.

Cause

In DNS configuration, the host name contains uppercase letters.

Solution

To resolve the issue: Make sure that the name of your host does not contain uppercase letters. Rename the host using lowercase letters if needed. Check that in every place of DNS configuration (Configuration > DNS and Routing) you have lowercase letters, and that the Search Domain is not empty. Remove connection to the host in the nworks Enterprise Manager (Connected VMware Servers tab > Remove Connection button). Make sure that the registry on the Collector server does not contain data for the host. Remove the host folder if needed:HKEY_LOCAL_MACHINE\SOFTWARE\nworks\VIC\Config\VIServers\  In the nworks Enterprise Manager, add connection to the host using lowercase letters.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

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