Operational Defect Database
BugZero found this defect 4402 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Veeam | kb1655
Monitoring of standalone hosts fails
Last update date:
8/28/2020
Affected products:
Veeam Management Pack for Microsoft System Center
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
No topology is created for standalone ESX/ESXi hosts.nworks logs contain the following errors: [0.0017] EXCOL+** [VP120] retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorList(List`1 nodes) at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes), target=name of host [0.0017] EXCOL+** [VP035] buildInventory: Retreive host properties failed, buildMorList: zero count at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes) at nworksCollector.Collectors.EsxPerfCollector.buildInventory(), target=name of host The Collector can establish direct connection to the host. The nworks account has read permissions.
Cause
In DNS configuration, the host name contains uppercase letters.
Solution
To resolve the issue: Make sure that the name of your host does not contain uppercase letters. Rename the host using lowercase letters if needed. Check that in every place of DNS configuration (Configuration > DNS and Routing) you have lowercase letters, and that the Search Domain is not empty. Remove connection to the host in the nworks Enterprise Manager (Connected VMware Servers tab > Remove Connection button). Make sure that the registry on the Collector server does not contain data for the host. Remove the host folder if needed:HKEY_LOCAL_MACHINE\SOFTWARE\nworks\VIC\Config\VIServers\ In the nworks Enterprise Manager, add connection to the host using lowercase letters.
More Information
If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
