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Document Version Release Date Details 3 05-25-2021 The Resolution section has been updated with the firmware version containing the solution. 2 03-16-2021 The Resolution section has been updated with additional information. 1 03-10-2021 Original document release. On HPE platforms running VMware ESXi 6.x/7x, certain NVMe Solid State Drive (SSD) models listed in the Scope section below, may change the PCI ID (Device ID) from 2701 to 2700 after updating to firmware version HPK3. When this issue occurs, the VMware Skyline Health Diagnostic Tool will display a warning message for every affected NVMe drive, as shown below. Additionally, certain VMware VSphere operations such as vMotion, will not function properly. NVMe drive PCI ID 2700 is not listed in the Virtual SAN (vSAN) Hardware Compatibility Guide (HCL). Disclaimer: One or more of the above links redirects outside the HPE website. HPE is not responsible for content outside of its domain. Important: NVMe drives updated from HPK2 (or earlier) to HPK3 will experience this issue. NVMe drives shipped from factory with firmware version HPK3 are not affected by this issue. This issue can be safely ignored in platforms running Linux and Windows. The following is an example from the Active Health System (AHS) Log (PCI Configuration Data section): Before updating to firmware version HPK3 Name: NVM Express Controller Vendor Id: 0x8086 Device Id: 0x2701 Bus/Device/Func: 0x39/0x00/0x00 Subsystem Id: 0x3905 Subsystem Vendor Id: 0x1590 After updating to firmware version HPK3 Name: NVM Express Controller Vendor Id: 0x8086 Device Id: 0x2700 Bus/Device/Func: 0x39/0x00/0x00 Subsystem Id: 0x3900 Subsystem Vendor Id: 0x8086 Status Register: 0x0010
The following drive models are affected by this issue: HPE Model Number HPE SKU Description ET000750KWJTF 878038-B21 HPE 750GB NVMe Gen3 x4 High Performance Low Latency Write Intensive AIC HHHL P4800X SSD EO000375KWJUC 878014-B21 HPE 375GB NVMe Gen3 High Performance Low Latency Write Intensive SFF SCN U.2 P4800X SSD EO000750KWTXC P06952-B21 HPE 750GB NVMe Gen3 High Performance Low Latency Write Intensive SFF SCN U.2 P4800X SSD
To avoid this issue, or to resolve if it has already occurred, install NVMe drive firmware version 4ICSHPK4 (or later). Online NVMe SSD Flash Component for VMware ESXi For NVMe drive firmware version HPK3 (or later), the expected Subsystem IDs will be the following: Model Number Subsystem ID EO000375KWJUC 0x025A EO000750KWTXC 0x0291 ET000750KWJTF 0x025C If running firmware version HPK2 (or earlier), do not update to HPK3. Firmware version HPK3 for VMware ESXi has been removed from the HPE Support Center page, to ensure additional customers are not affected by this issue. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.