Symptoms

Environment:Avamar client v7.3.100-233Avamar server v7.4.0-177The client 'avagent.log' reports: 2017-02-15 13:05:35 avagent Info : Updating IP address with the MCS. local IP='', registered IP='(none)', port changed:false 2017-02-15 13:05:35 avagent Info : Registration: Processing secure registration with the MCS. 2017-02-15 13:05:35 avagent Info : Registration: Requesting root CA from the MCS. 2017-02-15 13:05:36 avagent Info : Registration: Saving root CA. 2017-02-15 13:05:36 avagent Info : Registration: Creating certificate signing request. 2017-02-15 13:05:42 avagent Info : Registration: Sending the certificate signing request to the MCS. 2017-02-15 13:05:43 avagent Error : Received from MCS#100200:Signing CSR failed. 2017-02-15 13:05:43 avagent Error : Registration: Unable to send the certificate signing request to the MC. 2017-02-15 13:05:43 avagent Info : Unable to securely register with the MCS () 2017-02-15 13:05:43 avagent Error : Error trying to update MCS with new ip address 2017-02-15 13:05:43 avagent Info : Agent Main: Client ID (cid) = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 2017-02-15 13:05:43 avagent Info : Registration: Processing secure registration with the MCS. 2017-02-15 13:05:43 avagent Info : Registration: Requesting root CA from the MCS. 2017-02-15 13:05:43 avagent Info : Registration: Saving root CA. 2017-02-15 13:05:43 avagent Info : Registration: Creating certificate signing request. 2017-02-15 13:05:44 avagent Info : Registration: Sending the certificate signing request to the MCS. 2017-02-15 13:05:45 avagent Error : Received from MCS#100200:Signing CSR failed. 2017-02-15 13:05:45 avagent Error : Registration: Unable to send the certificate signing request to the MC. 2017-02-15 13:05:45 avagent Info : Unable to securely register with the MCS () 2017-02-15 13:05:45 avagent Info : Unable to connect to Management Console (), sleep 43 minutes, 9 seconds before retry Avamar server-side /usr/local/avamar/var/mc/server-log/mcserver.log.x file: 02/15-12:59:38.00044 com.avamar.mc.cr.messages.CertificateSigningRequestHandler.handle WARNING: Cannot get SAN, fail CSR signing... 02/15-12:59:38.00044 com.avamar.mc.cr.bcConnection._sendReply FINE: MC->Cl :52795 02/15-12:59:38.00229 com.avamar.mc.cr.bcConnection.readClientMessage FINE: Cl->MC :52796ipaddr="" msgver="1" hostname="CLIENT-HOSTNAME" os_type="Windows 7 Enterpris e Edition Service Pack 1 64-bit" mcsaddr="" bestalg="rsa" cid="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" version="7.3.100-233" /> 02/15-12:59:38.00230 com.avamar.mc.cr.bcConnection.validatePageAddress

Cause

Unknown

Resolution

1. Open a Case with Avamar Support to investigate this issue and reference this article. 2. Include the Avamar client avagent.log and the mcserver.log where the above messages were observed.

Support Cases