Symptoms
The PowerProtect Data Manager (PPDM) is used to protect the vSphere environment with the VM Direct Engine. A file level recover (FLR) is being performed, but the workflow is unable to mount the NFS export. The System Job error details from the PowerProtect Data Manager User Interface (UI) "Jobs > System Jobs > Job ID" show:
ARV0007: VM Direct engine is unable to restore the virtual machine 'my-vm-name' on vCenter 'my-vcenter.mydomain.com'.
Restore of this virtual machine to the destination vCenter was unsuccessful.
Review the error details and summary log in the Jobs window, or review the log files at /var/log/brs/vmdm for more detailed information to troubleshoot the issue.
Read Less
Unable to mount disks: Unable to create NFS export at 'my-datatomain-name:/data/col1/PPDM_Duluth/my-export-b49d2165-1eda-4e34-ac06-d3d8d274e0d2': Unable to login while creating NFS export at 'my-datatomain-name:/data/col1/PPDM_Duluth/my-export-b49d2165-1eda-4e34-ac06-d3d8d274e0d2': Unable to login to PowerProtect DD System service at 'https://my-datatomain-name:3009/rest/v1.0/auth'. A 'POST' method to PowerProtect DD System at 'https://my-datatomain-name:3009/rest/v1.0/auth' responded with code 401: Unable to get response from PowerProtect DD System: '**** Invalid user name or password., code 5094'
Cause
The password for the Data Domain Credentials has changed and must be updated in PPDM.
Resolution
The Data Domain Credentials must be updated in the PPDM User Interface under "Administration > Credentials".
