Symptoms
Attempts to create a new LUN or rename an existing LUN fail.Getting an error :"The system encountered an unexpected error. Try again and if that attempt fails then search for the error code on the support website or product forums, or contact your service provider, if available. (Error Code: 0x6000003)"One of the SPs (storage processors) are in Rescue Mode (service mode).SPA status shows Rescue Mode (service mode):
spa:/home/service/user# svc_diag
======== Now executing basic state ========
System Serial Number is: APM00123456789
System Model Number is: Unity 380
System Friendly Host Name is: SP1-APM00123456789
Current Software version: c4dev_PIE_7476R-5.1.3.0.5.003-GNOSIS_RETAIL
Unisphere IP address(es): 10.250.65.57 fe80::260:1600:49e0:7462
FIPS mode: Disabled
Boot Mode: Rescue Mode
Post Faults: 0x0000
Backend Faults: 0x0000
Boot Faults: 0x1200
Rescue Reason: 0x1200
Rescue reason for code 0x1200 - There is a problem with the system software on this Storage Processor (APPINIT). To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP. If this does not resolve the issue, contact your service provider.
SPB status shows Normal Mode:
spb:~# svc_diag
======== Now executing basic state ========
System Serial Number is: APM00123456789
System Model Number is: Unity 380
System Friendly Host Name is: SP2-APM00123456789
Current Software version: c4dev_PIE_6576R-5.0.7.0.5.008.1615030340-GNOSIS_RETAIL
Unisphere IP address(es): 10.250.65.57 fe80::260:1600:49e0:7462
FIPS mode: Disabled
Boot Mode: Normal Mode
Post Faults: 0x0000
Backend Faults: 0x0000
Boot Faults: 0x0000
Rescue Reason: 0x0000
Rescue reason for code 0x0000 - No faults detected.
SP Service Hint Code:
Cause
You cannot create a new LUN or rename an existing LUN while an SP is in Rescue Mode (service mode)
Resolution
Investigate why the SP is in Rescue Mode (service mode) and restore it to normal operation before creating new LUNs.If assistance is required please contact Dell Technical Support or your authorized service provider and reference this article.
