Symptoms

Follow the guidelines below to resolve an issue with DisplayLink driver version 9.0 not working with older versions of Windows 10. DisplayLink driver 9.0 not supported on older Windows 10 versions DisplayLink driver version 9.0 (which works with the Dell D3100 and D6000 series Docks, and the Dell Rugged Tablet Dock) fails to install on older revisions of Windows 10, for example TH 1 (Version 1507, build 10240) and TH 2 (Version 1511, build 10586). The error below (Figure 1) may also appear when attempting to install the DisplayLink driver on these versions of Windows 10 (Version 1507, build 10240; Version 1511, build 10586): Figure 1: DisplayLink Install error in Windows 10 Solution DisplayLink driver revision 9.0 is not designed to support Windows 10 TH1 or TH2, and will not be updated to support these versions of Windows 10. To resolve the issue, you will need to update your version of Windows 10 to a version later than either TH1 or TH2. Or you will need to stay with DisplayLink driver version 8.6M2 if you wish to remain on Windows 10 TH1 or TH2.

Cause

Resolution