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After two consecutive HR Case Transfers, the first case can not be opened anymore when navigating to it from the 'Transferred From' field on the transferred case. Steps to Reproduce 1. Open any open HR Case that was never transferred ('Transferred From' IS EMPTY). i.e. HRC0001095 2. From Contextual Menu > Transfer Case > 'Transfer with a new number' > Select a new HR Service and click Ok 3. On the new case being created (i.e. HRC0001246), click on the 'Transferred from' magnifying glass, the original case HRC0001095 can be seen in the popup. Click 'Open Case' on the popup: >> The first case (HRC0001095) is opened in a new tab 4. On the second case (HRC0001246) form, from Contextual Menu > Transfer Case > 'Transfer with a new number' > Select a new HR Service and click Ok 5. On the new case being created (i.e. HRC0001247), click on the 'Transferred from' magnifying glass, the second case HRC0001246 can be seen in the popup. Click 'Open Case' on the popup: >> the second case (HRC0001246) is opened in a new tab 6. Open the second case (HRC0001246), click on the 'Transferred from' magnifying glass, the first case HRC0001095 can be seen in the popup. Click 'Open Case' on the popup, notice the second case (HRC0001246) is opened in a new tab.
This can be worked around by disabling the logic routing the HR Case form to the latest HR Case transfer. This can be be done using one of the following set of steps: a) Script Include Update 1. Go to the 'getLatestTransfer' method of the hr_TransferCase script include 2. Comment out or remove the code in the method body and update the method to return the input record: return gr; 3. Save the script include and revalidate any RCA privilege files b) Navigation Handler 1. Go to the Navigation Handler record for 'sn_hr_core_case' 2. Replace the following line: var gr = new sn_hr_core.hr_TransferCase().getLatestTransfer(current); with var gr = current; 3. Save the record. 4. Repeat steps 1-3 for other tables extending 'sn_hr_core_case', which have their own Navigation Handler record
PRB1403109
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