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The Jabra PanaCast function does not work when the webcam is connected using USB to a dock instead of the computer. Affected Platforms: Dell Pro Max 14 MC14255Dell Pro Max 16 MC16255 Affected Docks: Dell Dock - WD19SDell Thunderbolt Dock - WD22TB4Dell Pro Dock WD25
A compatibility issue between the dock and the Jabra PanaCast causes this issue. The computer’s USB 3.0 bus cannot successfully get the device descriptor. The dock passes the descriptor command from the computer side, but the Jabra webcam is unable to respond to it.
Connect the Jabra PanaCast to a USB port on the computer.
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